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Stopping account activity

Explorer ,
Oct 30, 2023 Oct 30, 2023

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Good afternoon. Tell me what should I do? My account was suspended because someone forced me to buy $100 in one day and Adobe paid $195 to use my photos to train AI. The result is suspicious activity. There has been no traffic for almost 2 months now. There was one answer a month ago. Now there is complete silence. I'm from Ukraine, and Adobe Royal helped me a lot. Now it’s not my fault that all this was limited. The money I was counting on is frozen. And future prospects are unknown. Is there any way I can advance my business? Thank you.

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correct answers 1 Correct answer

Adobe Employee , Oct 30, 2023 Oct 30, 2023

Hello goos6, I am sorry for your experience.

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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What do you mean by "someone forced me to buy"? 

Jill C., Forum Volunteer

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Explorer ,
Oct 30, 2023 Oct 30, 2023

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Sorry, I use a translator, so there are misunderstandings. “Someone bought $100 worth of pictures from me.”

 

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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Your question is unclear. Is your account currently suspended? If so, you must use the "contact us" link on your account page and wait for Adobe Contributor Support to reply. There is nothing that this community of contributors can do to help restore your account. 

Jill C., Forum Volunteer

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Explorer ,
Oct 30, 2023 Oct 30, 2023

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Thank you. I would like to know how many years to wait for the issue to be resolved)

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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No one here knows, or can predict, how long it will take Adobe to get back to you. If it has been several weeks since your last query to Adobe with no reply, you should send a follow-up, but don't badger them daily for a response, as that just further delays response. The Contributor Support team is apparently overwhelmed with the number of account investigations they are having to pursue.

Jill C., Forum Volunteer

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Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

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Hello goos6, I am sorry for your experience.

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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Explorer ,
Oct 31, 2023 Oct 31, 2023

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Thanks

 

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Explorer ,
Oct 31, 2023 Oct 31, 2023

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Again everything is in circles. They couldn’t help in the chat either, since this is handled by a special, top-secret department that is simply overwhelmed with work and so on. Write letters that no one will answer. And wait))

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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@EvilBug1 ,

 

It's a contributor issue, so they should contact Adobe contributor support via the link on the blocking screen. 

 

(I will move this to the contributor forum)

 

@goos6 ,

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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