You will receive no reply from an Adobe rep here, and, as you've learned reaching out to Contributor Support results in a canned response. I had some images that waited for a year before they were reviewed. The standard suggestion here is to delete and resubmit them and hope they catch the attention of the Moderators. What I do is open a second browser tab with my Contributor account open, so that I can re-upload the asset, then copy and paste my titles and keywords to the new submission before deleting the previous submission.
Jill C., Forum Volunteer
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