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Alguem poderia me explicar do que se trata por gentileza e de como se resolve.
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I think you need to contact support. Check your e-mail or the information about the issue for some contact info.
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You've got with that message a link to contact contributor support. Use that link to contact support and get more information. Adobe will not publicly discuss the reasons and we have no insight into this.
Let Adobe a chance to answer. They will answer by e-mail, so watch your spam folder.