Subject: Contributor Account Deactivated – Case #00376608 – No Response Yet

[ayesha_7960]

Hello Adobe Support Community,

My Adobe Stock Contributor account was deactivated on April 24, 2025, due to a validation status issue related to AI uploads. I immediately reached out to Adobe Contributor Support and submitted an appeal explaining my situation and promising full compliance with the AI content guidelines going forward.

I received a case number 00376608 and confirmation that my message had been received, but I have not heard back from the support team regarding the outcome of my appeal, despite following up.

I deeply value the opportunity to contribute to Adobe Stock and am committed to correcting any past mistakes and aligning fully with Adobe's guidelines. I kindly request an update on the status of my case or guidance on the next steps.

Thank you for your time and support.

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Best regards,
Ayesha Akter

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

[daniellei4510]

You received a confirmation number. Adobe is aware of your case. It can take weeks or even months for investigations to be completed. Your only option is to continue waiting. Further attempts to contact Adobe will not speed up the process and could in fact delay it, as it request for additional information creates a new ticket number and can further delay the process.

[jacquelingphoto2017]

Hi @ayesha_7960 

Sorry to hear about your account. You do not address Adobe on this forum. We who monitor these fora are fellow end-user/contributor. According to your post you have done what you should. You now need to patiently wait. Adobe will respond as soon as they get to your account. It will take a long time. In some cases several months.

Best wishes

Jacquelin

[Abambo]

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[ayesha_7960]

I do not get any mail from the Adobe support team about suspension yet, and
I have checked all my inbox,es including spam
Thank You.
Best Regards

*Engraver*

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

[daniellei4510]

But you included a screenshot of the case number. Adobe is aware of your issue.

[Abambo]

I would say that you got quite a lot of information. They told you that you are spamming the system. That may not be the outcome you hoped for, and I'm deeply sorry for your situation, but there is nothing that can be done for you in this forum. 

(and keep your e-mail private, publishing your e-mail here is a violation of the forum rules.)