I've got 2 separate Adobe accounts and often use this for troubleshooting my contributor account to keep Adobe honest. I find that there are shenanigans and other problems that appear to indicate Adobe really doesn't care about resolving problems.
A recurring problem I've brought up that has been ignored. repeatedly ...other than acknowledgment of my complaints. "we will look into it" is all I got.
Case in point....several months ago I posted a dozen photos of Taos New Mexico Pueblo...and to my dismay, the primary keywords were deleted upon posting to where at this point, none of them show up using any of the primary keywords I submitted. If I tried to edit the keywords, they were dropped. I complained to this forum and tried to explain the problem and that this had occurred on other submissions. When I do a search for specific keywords in my other account they don't even appear...maybe 50 photos show up...some similar subjects, but none that I posted.
If you type Taos New Mexico in the image search, only 44 photos show up. There are a TON of photos from that area and tagged as such...including a dozen or so photos I've submitted that have primary keywords of the subject at hand...which were DELETED upon posting. Also, if I try to edit AND SAVE, they still revert to secondary keywords that are not really the primary descriptive words.
I would understand if there were 10,000 images of a subject and submitted photos are buried...but that is not the case. There are probably hundreds or perhaps thousands of images that don't even show up...and only 44 come up on a specific search for a popular destination. There seems to be no explanation for this.
This is only ONE example. I have had this happen on every set of photos submitted. I manually type those keywords in AFTER I load the photos to the site. The contributor interface is an absolute NIGHTMARE!!! which I've complained about many times. Automatically generated keywords are the worst idea EVER...EVER.
They are NEVER accurate...always write over what I've spent a lot of time typing in...and then disappear again upon submission. They are not helping and cause a ton of extra work and there is no option to turn off the feature....other than deleting all keywords only to have them pop up again.
My question is....WHY are keywords missing consistently from my submissions or changed to different words (which I've also brought up).
WHY does adobe only take the time to respond only to completely forget that this is happening. ...no further response or action is evidence of this.
I have a ton of photos ready to submit, but fail to do so because I don't want to waste my time due to the HORRIBLE experience I have had with the submission proc esses and subsequent tepid responses with no action. Keywords are still missing....deleted....etc. Why bother??
The only recourse is to give bad ratings every time I get the pop-up asking if I would recommend Adobe software. I rely on Adobe CC to make a living...and really have no other option. Apparently Adobe know this and appears to not care at all.
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