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Support is not responding!

Community Beginner ,
May 24, 2023 May 24, 2023

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Yes, support is not responding. They connected me to the relevant department and the relevant department does not say a single sentence. This is happened second time. I just asked a simple question about review time.

So my question is this: Adobe help documents saying review time took 7 days. But today day 7.

I sent images to adobe stock for selling. It is my first upload. think it's taking a long time because it's the first time upload. Images are waiting in review. No rejection, no approval. When does the process end? I am wondering.
Here screenshots about your support...dfhdfh.pngdgrdrh.jpg

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Contributors , Troubleshooting

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Community Expert ,
May 24, 2023 May 24, 2023

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Welcome to the Community Forum; looks like you're new here. While you're here take some time to review some of the other recent posts, and you'll see that review time is a frequent topic of discussion. It seems that you've submitted Generative AI assets, and review time for those is running at 1-2 months right now due to the many Contributors who have uploaded hundreds, or even thousands, as a time. There's nothing you can do to hasten the process. I think questions to Support on this topic are usually not responded to, because they just don't know. Review time depends on many factors, making it unpredictable. Be patient.

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Community Beginner ,
May 25, 2023 May 25, 2023

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Thanks for reply, sorry to hear that. I guess I have no choice out of to waiting.

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Community Expert ,
May 25, 2023 May 25, 2023

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LATEST

It's a waiting game these days!

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LEGEND ,
May 24, 2023 May 24, 2023

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Also, you contacted customer support. But as a contributor you are NOT connecting as a customer, but s supplier. You have to contact contributor support, but they will not answer questions like this in less than a week. 

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Community Beginner ,
May 25, 2023 May 25, 2023

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Thanks for reply, in the chats in this image, one of support ask me about contributor, and said i will transfer you to the right team. But the result did not change much.

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LEGEND ,
May 25, 2023 May 25, 2023

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Yes, it looks as if he did not succeed. It would have been better if he had known that there is no live/chat support for Contributors. Unfortunately, this sort of thing is often reported for Chat - the chat is sent somewhere and never continues.

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