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Synchronisation Adobe Stock/Fotolia ne fonctionne plus

New Here ,
Nov 27, 2017 Nov 27, 2017

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Bonjour,

J étais sur Fotolia et récemment j ai synchro mon compte avec celui Adobe Stock. Toutes mes images de Fotolia sont apparues dans Adobe Stock, et depuis je vends régulièrement avec Adobe Stock et tout se passe bien.

Sauf que maintenant quand j'essaye d'aller dans l'espace "vendeur" de mon compte A.S. je tombe sur une page qui me dit:

" Nous avons remarqué que vous vendez des images sur Fotolia. Fotolia fait désormais partie d’Adobe Stock, il est donc temps de synchroniser vos comptes."

Retour à la case départ... Il me propose de me connecter à Fotolia (pas d autre choix) et qd j'essaye il me dit: "Le compte sélectionné est déjà utilisé." .

Bref en gros le serpent qui se mort la queue...

Que dois-je faire?

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correct answers 1 Correct answer

Adobe Employee , Dec 01, 2017 Dec 01, 2017
I have confirmed that the Adobe ID you are using for this post is currently synced with your Fotolia account. You need to log into the contributor portal with this Adobe ID and your Adobe password. If you are still having trouble, please contact us directly through the support channel using email contributor-support@adobe.comregards,Mat Hayward

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Adobe Employee ,
Nov 28, 2017 Nov 28, 2017

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Adobe Employee ,
Dec 01, 2017 Dec 01, 2017

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I have confirmed that the Adobe ID you are using for this post is currently synced with your Fotolia account. You need to log into the contributor portal with this Adobe ID and your Adobe password. If you are still having trouble, please contact us directly through the support channel using email contributor-support@adobe.com

regards,

Mat Hayward

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New Here ,
Mar 14, 2018 Mar 14, 2018

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Hello, thanks for your answer and sorry for the very very very late reply. I tried what you said but it still doesn't work. When I go to the contributor portal in AdobeStock they still ask me to log in to Fotolia in order to synchronise it with A.S.

And when I enter the right ID they still say "The selected account is already in use."

What should I do ?

Best regards,

Edouard

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Explorer ,
Mar 14, 2018 Mar 14, 2018

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Please submit a ticket using the email listed above.

-Mat

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