What is the stock number, please?
Do you have a wide gamut monitor?
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That's a "known" problem with illustrations. The workaround is to create the preview yourself, pack both files in a zip archeive and upload that one.
(I'm moving this to the stock contributor forum).
So I assume from your comments that the customer is seeing the dodgy colours too!
If this is the case is there any way the existing vectors can be corrected?
Web images are sRGB, not CMYK. So there may be differences depending on which color space and mode you used to create your vectors. I use CMYK color for commercial print projects only. Everything else is sRGB.
Thank you, I will check all my settings in illustrator.
The generation of the preview image does not seem to work well using the automated system. So yes, customers see the dodgy colours with the preview. The Illustrator file will be OK. But if the customer gets presented a bad preview, either he does not buy it or is disappointed when buying.
Yes, an inaccurate preview is bad. So do I need to delete them, then resubmit.
I have checked my files that are RGB. So, I need to do the zip file thing
Just for the record: your Adobe Illustrator file may use the CMYK or RGB space. Only The JPEG preview (and JPEG files in general) need to be RGB in the sRGB colour space.