The selected account is already in use [Branched from old topic]

[ambageo]

Nope, the issue hasn't been resolved. I just tried in 3 different browsers. And the message "the selected account is already in use" is totally wrong, because it doesn't occur when trying to create a new account - it appears when trying to log in.

[Nancy OShea · Accepted solution]

@ambageo,

The topic to which you posted is quite old and mostly irrelevant now. I have branched this to a new topic for you.

Please use a different web device/browser such as the latest desktop Chrome or Firefox.

Failing that, please contact Stock Contributor Support: https://contributor.stock.adobe.com/en/contact

Hope that helps.

[ambageo]

Hi @Nancy OShea ,

as a matter of fact, switching browsers and/or clearing cache didn't work. I had to directly email the contributor support team , where they gave me instructions (basically a one-off password to login and sync the accounts).

[Nancy OShea]

Great news!  Glad Stock support was able to help.  🙂