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The site can't be reached

New Here ,
Jul 14, 2023 Jul 14, 2023

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73E2B4C9-E4F8-408D-B57D-FC3A00B43D6C.png

Hi,

 

I have an issue when log in into adobe, adobe contributor account and behance. I can't reached the site using chrome, firefox and safari browser using my device (macbook pro). When I try to log in, it will appear 'auth.services.adobe.com refused to connect' on screen. I've checked the connection, proxy and firewall setting and it looks OK.

Please, anyone can help?

Thank you.

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Community Expert ,
Jul 14, 2023 Jul 14, 2023

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Did you also try to connect via a different internet provider (like your mobile phone)?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 14, 2023 Jul 14, 2023

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Yes, i did. I'm also try to log in using my other devices and it look ok. The problem occurs when I'm try to log in using my macbook.

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Community Expert ,
Jul 14, 2023 Jul 14, 2023

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Do you have other Adobe software installed and that software works? Software, like Creative Cloud programs: Photoshop, Lightroom (Classic) etc...

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 15, 2023 Jul 15, 2023

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Yes I have and it works. I have Adobe Illistrator, photoshop & indesign. 

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Community Expert ,
Jul 15, 2023 Jul 15, 2023

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What versions do you have? 

 

Check the hosts file for any entries for Adobe and if there are such entries, remove them. 

ABAMBO | Hard- and Software Engineer | Photographer

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