Theft, hacking, stollen of my Adobe Stock Contributor account

[Alicja33860855c9v7]

Hello Dear Adobe Community,

My name is Alicja and I have a big problem. Maybe some of you had a similar and can help me. Someone hacked into my email address and Adobe Stock Contributor account. The hacker changed of course my email address - Adobe ID and phone number. I lost access to my Adobe Stock Contributor account. I asked Adobe for help via the contact form. I sent also to contributor-support@adobe.com files confirming, that i am owner of my Adobe Contributor account. I sent also my account registration confirmation. The thief changed my account settings and i can't log in. My recovery phone doesn't work too. A similar situation happened with my Shutterstock Contributor account. Fortunately, Shutterstock Contributor care helped me immediately get my account back. Adobe doesn't respond. Adobe chat tells me "you need to crate a new account" ha ha ha. 10 years of cooperation, 17,000 photos and I should create a new account and leave the other one to the thief? There must be some way to get my account back. I thing, that Adobe can definitely do this. Other microstocks reacted and helped me immediately! What's up with this Adobe!!! Do they only care about selling subscriptions?

[jane-e]

@Alicja33860855c9v7 

I've moved your post from Using the Community to Stock Contributors for you.

Jane

[Alicja33860855c9v7]

Thank You for helping me.

Alicja

[Abambo]

This has been reported before. As your contributor account is linked to your Adobe ID, you will need to get back your Adobe ID. Adobe customer service should assit you in that quest. If chat tells you to create a new account, you need to respond that that is not an option. The proposal is a no go for customer service IMHO.

When the e-mail got changed, you got alerted by e-mail of that, and the message said, you should contact customer service for that. 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

Let us know, if you have problems.

(BTW: you should not use the same password for each account, and you should really enable two factor authentication were possible)

[Alicja33860855c9v7]

Thank you for answer. As i said, my email adres was hacked. That email adres was my Id in Adobe contributor. If I try log in, system informing me, that this account don't exist. When my email adres was hacked, hacker changed the password and ordered the email address deleted. I had no access to my email address for several days, but I got it back. Unfortunately, access to the Adobe account using this email address doesn't work. So, hacker changed my ID and that's fact. When it happened, I received an SMS iforming me, that the password and security settings of my Adobe account had been changed. If it's not me, I should contact support. Thank you for help. I'll try everything.

Regards,

Alicja

[Nancy OShea]

The much bigger question here is how did someone get access to your Adobe log-in ID and password if you didn't give it to them? 

• Is your computer secure? 
• Is it password protected?
• Are you using the latest anti-theft, anti-spyware, anti-virus & firewall software? 
• Do you have 2 Factor Authentication enabled on all your accounts?

Until you're certain you have plugged all security holes on your end, I don't see much point in creating a new Adobe log-in ID and password as it will likely get breached again.

[Alicja33860855c9v7]

Thank You. I found out, that my email address was leaked from one of the microstock sites and not only. I didn't know this before. You can check Your data here: https://haveibeenpwned.com/. As soon as I transfer everything, I delete the hacked email adress.

[Abambo]

Thank You. I found out, that my email address was leaked from one of the microstock sites and not only. I didn't know this before. You can check Your data here: https://haveibeenpwned.com/. As soon as I transfer everything, I delete the hacked email adress.

By @Alicja33860855c9v7

That's a good decision. 

[Alicja33860855c9v7]

In March 2020, the 123RF stock photo site suffered a data branch which impacted over 8 million subscribers and was subsequently sold online. The breach included email, IP and physical addresses, names, phone numbers and passwords stored as MD5 hashes. Compromised data: Email addresses, IP addresses, Names, Passwords, Phone numbers, Physical addresses, Usernames.

[George_F]

On this community forum, the only practical remedy we can recommend is that you contact Adobe Stock Contributor Support which You've already done.  The reply may take several weeks to come through, but a reply will likely come.  And Contributor Support will only happen via email, the chatbox is for customer support and not for contribitor support so I would wait for the contributor support to reply for the best advice.

Edit: @Abambo is right, if your entire Adobe ID has been taken over the Customer Support is the right point of contact.  Cheers!

[Abambo]

Edit: @Abambo is right, if your entire Adobe ID has been taken over the Customer Support is the right point of contact.  Cheers!

By @George_F

There is no way, I know, to take over a contributor account. You need to take over the Adobe ID. And the Adobe ID can only be managed by Adobe customer support and creating a new ID is not an option. 

[Alicja33860855c9v7]

I had no access to my email address for several days. The hacker ordered delete my hacked email address, but after my intervention, the operator stopped the process. When I got back my email adress, could no longer log in using it. So, I thought, that hacker probably changed my ID or hmm maybe my ID just deactivated while my email was inactive? That's happened for exampel on Depositphotos, that the email address has been deactivated.

[Abambo]

It's very possible, that the hacker moved fast with all your accounts. 

[Alicja33860855c9v7]

I checked everything. Fortunately, only Adobe and Shutterstock. I got my Shutterstock account back relatively easily.

[Abambo]

Change your passwords on all your accounts. Do not use the same password twice. Use a password manager or even a classic book to write down your passwords. Enable two factor authentication on all your accounts.

[Alicja33860855c9v7]

I did it. Thank You. 

[Alicja33860855c9v7]

https://helpx.adobe.com/uk/manage-account/using/create-update-adobe-id.html:

"Changing your email address is an effective way to protect your privacy. Whether you're switching to a new email address or want to update your information, you can easily change your email address by signing in to your Adobe account."

[Abambo]

Yes, but that doesn't help you if your account has been taken over. 

[Alicja33860855c9v7]

@George_F"Changing your email address is an effective way to protect your privacy. Whether you're switching to a new email address or want to update your information, you can easily change your email address by signing in to your Adobe account." From https://helpx.adobe.com/uk/manage-account/using/create-update-adobe-id.html

[Abambo]

@George_F (...) From https://helpx.adobe.com/uk/manage-account/using/create-update-adobe-id.html

By @Alicja33860855c9v7

There is no need to repeat your message.😉 That makes the thret more cluttered. (no need to answer this)

[George_F]

@Alicja33860855c9v7 If you are wondering if this link is helpful for you, I don't think so.  Like @Abambo mentioned, it's only helpful if you are able to log into your account.

Your best bet is still to contact Customer Support and explain your situation.

[Alicja33860855c9v7]

Thank You ver much for Your answer.

Alicja