Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Unable to change country in Adobe Stock profile. Can Fotolia account be unsynced?

Guest
Jan 31, 2019 Jan 31, 2019

Copy link to clipboard

Copied

Hi,

since unfortunately it is not possible to change the country in the Adobe Stock profile when the owner of the account moves to another country, he has only two options:

1. to continue to use indefinitely his old account with old address,

2. or to close Adobe Stock account (and lose earnings and all else), open new Adobe ID / Adobe Stock account with new address and start from scratch (because, unfortunately, It is not possible to transfer content from one Adobe Stock account to another account).

So, I would like to know is it possible to unsync Fotolia account from the old Adobe Stock account, so that later same Fotolia account can be synced with new Adobe Stock account (so that at least images from Fotolia account are automatically uploaded to the new Adobe Stock account)?

Or is there some other way to do this?

Thanks

TOPICS
Contributors

Views

264

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 01, 2019 Feb 01, 2019
No, there isn't a workaround for this. The country/zone is set in your Fotolia account too and cannot be changed. You would need to delete your account completely and start a new account at Adobe Stock from scratch. -Mat Hayward

Likes

Translate

Translate
Adobe Community Professional ,
Feb 01, 2019 Feb 01, 2019

Copy link to clipboard

Copied

looping in MatHayward​ for expert advice on how to proceed.

I personally would not see an inconnvinience in keeping the old account, except that some problems would arise like taxes, bank account that do not match the country of residence (but inside of the EU there is no problem with the latter)...

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 01, 2019 Feb 01, 2019

Copy link to clipboard

Copied

LATEST

No, there isn't a workaround for this. The country/zone is set in your Fotolia account too and cannot be changed. You would need to delete your account completely and start a new account at Adobe Stock from scratch.

-Mat Hayward

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines