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Unable to download free stock

Participant ,
May 18, 2017 May 18, 2017

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When I try to download the FREE starter templates within Indesign and Illustrator I get the error message " Purchasing Error, sorry something went wrong while trying to license the template. Please try again" as shown on screenshot below. Is there a solution anyone can recommend?

stock error message.png

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correct answers 1 Correct answer

Adobe Employee , May 25, 2017 May 25, 2017
Hi BD,Thank you for reporting this issue. Can you please check the following? Verify that you have no pending updates for your Creative Cloud applications Reboot your system Locate the  one of the following directories on your system and delete it: Mac: /Users/{yourusername}/Library/Caches/Adobe/CCX Welcome/stock Win: C:\Users\{yourusername}\AppData\Roaming\Adobe\CCX Welcome\stockThen try to download the file again. Please let me know whether or not this resolves your issue.EBQ

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Adobe Employee ,
May 25, 2017 May 25, 2017

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Hi BD,

Thank you for reporting this issue. Can you please check the following?

  1. Verify that you have no pending updates for your Creative Cloud applications
  2. Reboot your system
  3. Locate the  one of the following directories on your system and delete it:
    • Mac: /Users/{yourusername}/Library/Caches/Adobe/CCX Welcome/stock
    • Win: C:\Users\{yourusername}\AppData\Roaming\Adobe\CCX Welcome\stock

Then try to download the file again. Please let me know whether or not this resolves your issue.

EBQ

EBQ

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New Here ,
Nov 17, 2019 Nov 17, 2019

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Can it be I dont have Apppdata?

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Adobe Employee ,
Nov 18, 2019 Nov 18, 2019

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Hello E.,

 

Please provide more information about the issue you are experiencing.

 

EBQ

EBQ

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