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unanswered messages

Community Beginner ,
Jul 08, 2023 Jul 08, 2023

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I already sent several messages to Adobe through "contact us" but I didn't receive a response from any

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Community Expert , Jul 08, 2023 Jul 08, 2023

How much time has passed since you sent your first message?  Typically one message is sufficient, sending multiple messages can be viewed as spam.  Multiple messages from every sender also means it takes 2x-5x the time for Adobe to get to messages.

 

Replies usually happen in a few days, but I think 10-15 business days would be a reasonable amount of time before being concerned a message slipped through the cracks and a follow up is needed. 

 

We are on a weekend currently and a US holiday happe

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Community Expert ,
Jul 08, 2023 Jul 08, 2023

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How much time has passed since you sent your first message?  Typically one message is sufficient, sending multiple messages can be viewed as spam.  Multiple messages from every sender also means it takes 2x-5x the time for Adobe to get to messages.

 

Replies usually happen in a few days, but I think 10-15 business days would be a reasonable amount of time before being concerned a message slipped through the cracks and a follow up is needed. 

 

We are on a weekend currently and a US holiday happened this week, I would anticipate a slightly longer response time.  Cheers!


George F, Fine Art Landscape Photographer

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Community Beginner ,
Jul 11, 2023 Jul 11, 2023

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It's been more than two weeks since I've sent some questions through the "contact us" section, and I'm worried not only about the responses I haven't received, but also about the possibility that there's a technical problem that's preventing Adobe from receiving my messages, or some setback in the sending responses. This situation worries me, as I am an Adobe employee and maintaining regular contact is essential to ensure the success of our business. I urge you to look into this matter on my behalf. I am genuinely concerned and would like to know if there are any technical issues that are impacting our communication. As a collaborator, it is essential that we maintain an open line of dialogue for the smooth running of our joint projects. Thank you in advance for your attention and promptness in resolving this issue. I remain available to provide any additional information that may assist in the investigation. I know we can find a solution that will allow us to re-establish effective and continuous communication. I sincerely thank you for your understanding and commitment to resolve this situation as quickly as possible.

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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You are not addressing Adobe directly here in this Forum, and you will not receive an update here. Adobe does not discuss account status updates online. If you have sent a request throught the proper channels you will receive a response.

Jill C., Forum Volunteer

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Community Beginner ,
Jul 11, 2023 Jul 11, 2023

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Já se passaram mais de duas semanas desde que o enviei. Se você não pode resolvê-lo, por favor, deixe-me saber quem e onde eu posso resolvê-lo. Eu tentei conversar duas vezes e eles não conseguem resolver nada. Com quem devo falar para resolver este problema?

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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@josé30730956ginr What date did you send your first message on


George F, Fine Art Landscape Photographer

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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This situation worries me, as I am an Adobe employee and maintaining regular contact is essential to ensure the success of our business.


By @josé30730956ginr

If you were an employee, you would have direct contact channels that you should use. If you are not, please note that it is a violation of the terms of this forum to pretend to be an employee, if you aren't. Employees are marked “Adobe Employee”. You aren't.

ABAMBO | Hard- and Software Engineer | Photographer

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