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Upload error message when upload AI format

Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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I got the message file upload error when I upload the AI format that create and export from Adobe illustrator iPad version. Is that an effect from last week issue with vector upload?

Anyone got the same issue?

 

IMG_1730.jpeg

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Community Expert ,
Mar 14, 2024 Mar 14, 2024

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Did you click in the link "learn more about submission"?

Jill C., Forum Volunteer

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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I did but doesn't give me an idea of this error. 

I have tested upload with my old file that I submitted last month (that has no issue with upload error and already pass the review) it also got the issue with upload error.

The error just happen this week after their contributor website cannot upload vector file last week. It might some thing relate in the background because I have no issue with EPS format.

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Community Expert ,
Mar 14, 2024 Mar 14, 2024

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Check the filename. Do not allow other points in the filename, except the final point for the extension. Rename your asset to a.ai, and reupload.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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thanks,

I have done change the file name before post to the community but still got message of upload error.

what i can see that the EPS still can upload(same file name) but all my AI file that I work on AI - iPad version cannot upload (it cannot select file when browse and select from folder). 
I even try to upload via different web browser but still got the same issue.

Now I'm pretty sure the upload error relate with the AI file from Adobe Illustrator iPad version. So I want to know if anyone else work on ipad and got the same issue then we will know it would be the error from Adobe stock and AI file from iPad version. So we can report this.

Btw, i already email to the contributor support but still not hear back from them yet.

 

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Community Expert ,
Mar 15, 2024 Mar 15, 2024

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There may be an error in the file structure. If you can't upload, you have a problem that can be determined by scanning the file automatically. If you open your file with a text editor (not as an EPS file!!!) you can see the header.

It looks a bit like this:

Abambo_0-1710506687047.png

If you could copy the first few lines here (as a screenshot, like above), that could help.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Mar 16, 2024 Mar 16, 2024

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Here the detail , Do you have any idea what should be the problem? I don't understand as it happen with all AI file from iPad version just this week and still cannot find the way to fix it by myself.

Btw, i try with zip archive , when browse i can select file but still got the message of error upload.

Screenshot 2024-03-16 142536.png

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Community Expert ,
Mar 16, 2024 Mar 16, 2024

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The header looks correct. I would still try the following: transferring the file to a desktop/laptop computer. Opening there, saving under a new name, and trying to upload that one.

 

Also: what is the artboard size. Check that with the requirements. https://helpx.adobe.com/stock/contributor/help/vector-requirements.html

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Mar 16, 2024 Mar 16, 2024

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Artboard is comply with the requirement. 
What I notice is now my previous AI file(from iPad version) also has the upload error. It was no upload error when I uploaded in Feb'23 and it were accepted. This is strange.

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New Here ,
Mar 16, 2024 Mar 16, 2024

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І в мене точно така сама помилка виникає при поданні вектора, так само перепровірила зі старим файлом, який вже прийняли, то його теж не загоужає. Що робити?

 

 

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Community Expert ,
Mar 15, 2024 Mar 15, 2024

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One thing you could also try: pack your file in a ZIP archive and try to upload it.

ABAMBO | Hard- and Software Engineer | Photographer

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