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URGENT! Account hacking

Community Beginner ,
Dec 13, 2023 Dec 13, 2023

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Hello!

I am Adobe Stock contributor, and one week ago my account was hacked. I emailed to contributor support but it's no reply till now. All this time I'm trying to apply to Adobe support but it's no result. I had to create new Adobe account to be able to get access to this comunity. Please help! If nobody wants to help me to get my accout back, I'm asking just about declination of all payment requestes which was made from it and temporary ban of account. Just this!

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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You are the second person in the last few weeks who have reported in this forum about a hacked account. Unfortunately we cannot help. We are only contributors and not Adobe employees.

 

Please read this and follow Abambos directions

Solved: Re: I am not able to sign in to my contributor acc... - Adobe Community - 14251605

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Community Beginner ,
Dec 13, 2023 Dec 13, 2023

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It was the first thing I did. No result!

I see that Adobe employees sometimes answer here.

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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They are here on occasion. But it's doubtful they would or could do anything to help you out, as there are others in the same or similar situations with regard to account deactivations.

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Community Beginner ,
Dec 13, 2023 Dec 13, 2023

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Oh, I did't see link in your message. Thank you very much for it!

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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You need to contact Adobe customer care. They can give you your account back. Contributor support is nearly of no use here.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 14, 2023 Dec 14, 2023

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Thank you for reply!

I already did this several days ago. And it was unsussesful, thay refuse to help

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