I am Adobe Stock contributor, and one week ago my account was hacked. I emailed to contributor support but it's no reply till now. All this time I'm trying to apply to Adobe support but it's no result. I had to create new Adobe account to be able to get access to this comunity. Please help! If nobody wants to help me to get my accout back, I'm asking just about declination of all payment requestes which was made from it and temporary ban of account. Just this!
You are the second person in the last few weeks who have reported in this forum about a hacked account. Unfortunately we cannot help. We are only contributors and not Adobe employees.
They are here on occasion. But it's doubtful they would or could do anything to help you out, as there are others in the same or similar situations with regard to account deactivations.
daniellei4510 | Community Forum Volunteer --------------------------------------------------------- I am my cat's emotional support animal.
You need to contact Adobe customer care. They can give you your account back. Contributor support is nearly of no use here.
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support. If in doubt, ask the forum.
ABAMBO | Hard- and Software Engineer | Photographer
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