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Validation status issue

Guest
Jun 14, 2023 Jun 14, 2023

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Hello,

 

I have this problem for this message: "Your account has a validation status issue. You should Contact us."
and I can't do anything on the screen, except accessing Adobe ID settings.

 

I sent a message to the "Contact us" link, but no answer.

 

What I should do next ? What is wrong ? How can I validate and what to validate ?

 

 

Kind regards !
Veres Szilard

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Contributor critique , Contributors

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correct answers 1 Correct answer

Community Expert , Jun 15, 2023 Jun 15, 2023

There is nothing that the Community members can do to assist you in this matter. We are not Adobe employees and have no access to your account. If you have sent a message to Adobe Contributor Support they will respond to you, but it might take several weeks. In the meantime, don't send them repeated emails on the same subject, as this will further clog their system and possibly cause further delays.

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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There is nothing that the Community members can do to assist you in this matter. We are not Adobe employees and have no access to your account. If you have sent a message to Adobe Contributor Support they will respond to you, but it might take several weeks. In the meantime, don't send them repeated emails on the same subject, as this will further clog their system and possibly cause further delays.

Jill C., Forum Volunteer

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LEGEND ,
Jun 15, 2023 Jun 15, 2023

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Check your Spam folder too, they will usually send an explanation. Sometimes it is paperwork, sometimes they believe rules have been broken. Be ready to respond, but don't spam them.

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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@Deleted User,

Work on other things while the investigation completes.  It could take several weeks.

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity.
2) Receipt of an official infringement complaint or "take down" notice from a 3rd party.
3) Suspected violation of the Stock Contributor User Terms.

4) A technical problem that only Stock Support can fix.

If you don't hear anything within 15 business days, send a follow-up to Stock Contributor Support:

https://contributor.stock.adobe.com/contact

Good luck.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jun 16, 2023 Jun 16, 2023

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LATEST
quote

 

What I should do next ? What is wrong ? How can I validate and what to validate ?

 

 

Kind regards !
Veres Szilard


By @Deleted User

Your account got blocked for a cause. You need to wait for Adobe to answer your request for more information.

ABAMBO | Hard- and Software Engineer | Photographer

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