Hi, thanks in advance for any help.
I have been trying to get an image to upload to sell on adobe stock but it keeps gettng declined, and I am not sure why? I even ran a test and split the entire image into two grouups. (see screenshots) when Group 1 was saved and Adobe Stock accpeted it, same goes for group 2, but when combined it gets declined. Do you reckon there is just too many paths? Thats the only thing i can come up with. Not like this things going to earn me millions so if I cant get it to work no big deal lol, but its been a handy litte target audience builder in my own work so I thought why not try and make it available to others. Thanks
Looking at you images well I'm trying to figure out what is the purpose of the graphics in the image collection.
Are they paper dolls or are they something else? Maybe that's just one of your problems. 🤔
Might be the amount of paths. I really don't know. There's not enough info on your processes.
yeah i get that its confusing, i actaully put some text in explaining what it was but i took it out thinking it was the cause for my issue. i put it back in because it doese need some explaining. all this, and it probably wont wont get a single download! LOL
Did you get a refusal reason like “Quality Issue” or things like that after having it in the submission queue, or did it not correctly upload?
Incidentally: You should not add explanation texts. I grab the intended use of your assets so, I suppose others do that too.
You say it's vector art but you showed us a JPEG. Is that all that you submitted? Also - please share the "combined" submission because it might be something about how you combined it.
very strange, i tried combining the two files. .ai and .jpg, and then compress it. .zip, but i get this message???says its not supported.
So, you try to upload one zip file, containing one Adobe Illustrator file and one JPEG representing that illustration.
And that gets refused during the upload?
Please try using FTP to upload the file. You can do so with FileZilla for example.
yes youre exactly right. 1 illustrator file and 1 jpg file, compressed, which is what worked for me in the past.. and i always get this error. (see screenshot below)
ill give your FTP suggestion a try. thank you. very much.
Good. Let's check the FTP solution. Please update this with your findings.
sorry took so long to cirecle back around to this one. been busy with some other jobs. anyow, tried the FileZilla FTP route and boom, it was a success! got me past that initial hang up. so, now its up to the actual reveiw process. THANK YOU so much for your help!
Thanks for the feedback. I'm happy that you can submit (again). You're welcome.