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Vector images are shown white after uploading to account

New Here ,
Jan 07, 2021 Jan 07, 2021

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I have tried the same through Chrome, Edge, Mozilla - no results. The cashes are cleaned, as well. Vector images are shown white after uploading to account for starting to sell. Anyone has faced this issue?

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Community Expert ,
Jan 07, 2021 Jan 07, 2021

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Have you followed the Vector Requirements?

Are you uploading AI, EPS or SVG images?

https://helpx.adobe.com/stock/contributor/help/vector-requirements.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jan 08, 2021 Jan 08, 2021

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Yes, I'm uploading AI files. The version of created AI file matters?

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Community Expert ,
Jan 08, 2021 Jan 08, 2021

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Read the requirements.  The version of Illustrator doesn't matter nearly as much as the manner in which you created the images.  For example, no open paths.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jan 13, 2021 Jan 13, 2021

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Try with a very simple file, like a coloured circle. You do not need to submit for moderation, however. If that works, then the problem is in your files.

ABAMBO | Hard- and Software Engineer | Photographer

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