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Vendor account lockout There is a problem with the validity status of your account - Contact.

New Here ,
Oct 03, 2022 Oct 03, 2022

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I got such an e-mail. How to clarify the matter and unblock the account?

 

We’re contacting you because Adobe received a take-down report regarding your work(sand we have already informed you separately about the files in question.

 

Adobe takes infringement matters seriously and we have carefully reviewed the report. Upon investigation, we have removed the reported work(s). Additional investigations into your account revealed multiple cases of suspicious content being distributed therein. When we believe an Adobe Stock Contributor account is involved in the distribution of unauthorized content, it is Adobe´s policy to block that Contributor account. If you believe there has been no suspicious activity associated with your account, please provide all necessary information to support your position within 10 business days of the date of this message.

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Contributors , Fotolia

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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quote

If you believe there has been no suspicious activity associated with your account, please provide all necessary information to support your position within 10 business days of the date of this message.


By @Łukasz26367306g2ms

Check the e-mail that was given to you. If it leads to an adobe.com address, respond as indicated. Alternatively, you can sign in your contributor account. Your account is probably suspended, and you will be given an e-mail to contact. If the account is not suspended, you can contact contributor support as described here: Need help? (Stock Contributor Support) 

 

To add to this message: This forum can give only indications on how to contact contributor support (what I did with this message). We do not have insight into your account, and Adobe does not discuss publicly your problems.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Oct 03, 2022 Oct 03, 2022

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I am just a contributor and am in no way able to speak for Adobe or to understand the particular problems that have been associated with your account.  But it seems to me that the text you received from Adobe tells you what you need to do.  They have apparently identified the files that are in dispute.  If you have any evidence supporting your case, then you need to send this to Adobe (within 10 days).

 

This is a community of other contributors to Adobe Stock and its goal is to help people understand some of the technical difficulties they are having with images they have had rejected.  It is not for solving problems like yours.   You need to interact directly with Adobe to solve this issue.  

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LEGEND ,
Oct 03, 2022 Oct 03, 2022

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If you did not respond to a takedown request by proving you had rights to the file, Adobe will assume the takedown request is valid, and you have been submitting files that you do not have the rights to (someone else's work, or IP or model release violation etc.). In this case you can expect to be blocked forever, and lose all your pictures and sales. Adobe have zero tolerance for this - as they should. More legal action could follow.

 

If you want to respond to the message you must reply to the email, hope, and wait. You will need very good explanations. DO NOT DELAY. Do not post here, the message told you what to do.

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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Someone filed an official misuse complaint. 

https://helpx.adobe.com/stock/contributor/help/how-to-report-suspected-misuse-of-your-intellectual-p...

 

Read your Stock Contributor Agreement

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

 

Nobody here can help you.  Adobe doesn't discuss account matters in a public forum.  If you think you need one, hire an attorney for legal advice.

 

Best of luck.

 

[Discussion locked by moderator.]

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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