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Video Preview Bug

Explorer ,
Jan 09, 2024 Jan 09, 2024

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Does anyone know how to fix the bugy preview. Its a standart HD Video, but it is shown in a very slim and warped way... :((

Conrad3468011975ya_0-1704806961976.png

 

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correct answers 1 Correct answer

Community Expert , Jan 09, 2024 Jan 09, 2024

This is indeed weird. I would file this with contributor support (you need to give the asset ID, as that is the most important indication to check the issue!). You should also ost a link to this thread, so that the agents can check our discussion. (You get the link copied into your paste buffer, by clicking the date of your initial post here).

 

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

Let us know, if there are findings.

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Community Expert ,
Jan 09, 2024 Jan 09, 2024

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Is this an Adobe stock question or a Premiere Pro question?

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jan 09, 2024 Jan 09, 2024

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Adobe Stock! Its an already approved video that is displayed very very weird in customer/search preview.

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Explorer ,
Jan 09, 2024 Jan 09, 2024

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When clicking on it the video preview is fine. Just the Thumbnail is totally messed up, so probably noone gonna click on it.

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Community Expert ,
Jan 09, 2024 Jan 09, 2024

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Please post the asset ID. 

 

If I'm correct, Adobe choses the first image of a video as thumbnail.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jan 09, 2024 Jan 09, 2024

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704593630 thanks, maybe something wrong with the first frame then i dont know.

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Community Expert ,
Jan 09, 2024 Jan 09, 2024

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This is indeed weird. I would file this with contributor support (you need to give the asset ID, as that is the most important indication to check the issue!). You should also ost a link to this thread, so that the agents can check our discussion. (You get the link copied into your paste buffer, by clicking the date of your initial post here).

 

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

Let us know, if there are findings.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jan 09, 2024 Jan 09, 2024

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Will do thank you very much!

 

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Explorer ,
Jan 09, 2024 Jan 09, 2024

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Actually i am gonna rerender it first, i am pretty sure it will fix it. Its an old video thats probably why. Some encoding thats not supported or smt.

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Community Expert ,
Jan 09, 2024 Jan 09, 2024

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That's a possibility. I loved the video. But you are right, I would probably be sceptical about it looking at the first picture/thumbnail.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jan 09, 2024 Jan 09, 2024

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Thank you so much! I love watching them too and they are actually very friendly and intelligent animals🙂 Should hopefully be up again in 1-2 days, preview seems to be correct this time.

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