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Waiting 5weeks

New Here ,
Oct 02, 2023 Oct 02, 2023

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Hi, I wait 5 weeks now. Or long I must wait for a result of my files?

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correct answers 1 Correct answer

Community Expert , Oct 02, 2023 Oct 02, 2023

2 months is average. It can vary depending what kind of assets you are submitting: photos, illustration, or vectors,

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Community Expert ,
Oct 02, 2023 Oct 02, 2023

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2 months is average. It can vary depending what kind of assets you are submitting: photos, illustration, or vectors,

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New Here ,
Oct 02, 2023 Oct 02, 2023

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Okay

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Community Expert ,
Oct 02, 2023 Oct 02, 2023

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Two months is a maximum, according to Mat Hayward. But the time spawn shown is not the time between submission and now, but the time between upload and now. If you do not immediately submit, the shown time will be wrong, longer than in reality. They would need to change the wording, or they would need to use the submission moment. 

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Oct 02, 2023 Oct 02, 2023

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Two of my photos have been under review for 4 (!) months, and several hundred photos and AI images have been under review for more than 2 months.

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Community Expert ,
Oct 02, 2023 Oct 02, 2023

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@Sergii5CEA wrote:

Two of my photos have been under review for 4 (!) months, and several hundred photos and AI images have been under review for more than 2 months.



They are waiting for review. Review only takes seconds. Did you upload and submit the same day?

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Oct 02, 2023 Oct 02, 2023

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Most likely yes, on the same day. But it is possible that there was a maximum of one day between upload and submission.

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Community Expert ,
Oct 03, 2023 Oct 03, 2023

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You may contact Adobe contributor support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

Do not spam and send multiple inquiries one after the other. They answer by e-mail, so watch your spam folder. Allow for a week between inquiries, in case of no response. Be as specific with your message as possible. Contributor support does not work during holydays and on weekends.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Oct 03, 2023 Oct 03, 2023

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Thank you!

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Community Expert ,
Oct 03, 2023 Oct 03, 2023

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You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

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