We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Copy link to clipboard
Good evening. Weird things are happening with contributors account. The link below report a long list of contributors not able to access their account.
Mine went, came back, and is gone again.
I have reason to believe that some of my files are sold and royalty is not recorded. Also I have been seeing files that are duplicated and link, files that are being re-keyworded and re-captioned (not by me), files that are incorrectly indexed, contributor complaining of one page showing bing paid for files that are not showing up on the download page, and files showing in download page that are not being paid for. I send message to firstname.lastname@example.org. concerning my my issues. I get the impression I'm being lied to and later request to send my querry to at https://stock.adobe.com/ ; I did and requested an e-mail addres so that I can send my detailed info with screenshot, I am given email@example.com.
Please can someone tell me what is going on?
Please note: some of my issues have been going on for many months, the lates for aproximately one month.
Copy link to clipboard
Good evening. The page block-out (or probably it could be better described as white-out) seem to be normalized - thanks. In light of my general statement in the original post, I will be more specific with the other issues in my next posts.
Copy link to clipboard
For the last year, or almost a year I have been reporting multipe issue observed on my account. Most of these issues seem to be ignored. I will be posting them one by one. Please note that each of these isues are not universal, meaning not all files are affected - some are, some are not. However instead of being addressed and corrected, it would appear others are added. As I said, my reports are not address, and I am being carried wide to the point of being sent on a wild goose chase.
Starting from the most current issue I will tabulate, then we can deal with them two at a time. if you wish to tackle all at once let me know.
It was later passed by one other file that got sold for the fifth time. See screenshot below:
After a couple of days the file beside it was dislocated and the little bug once again finds itself in second position. One full week passed before it was dislodged by multiple sales of other files.
I checked on the Adobe pages. On October 8th it was near the top of page 2 after passing more than 3,000 files within 2 days. On October 9th it was at the bottom of page 1, One week later it was still struggling to make its way to the middle of page 1. October 26th the beloved famous bug is still struggling to make it to the top of page 1 (having 5 lines to go) on the general Adobe pages. The bug that made it pass over 3,000 files within 2 days cannot pass 150 files within 18 days,
thus my conclusion; this file along with others are sold, and there is a bug on the account that is preventing most of my downloads from recording sales. Without making it to the top of page 1, today it has retreated to page 2 as in the screenshot below:
Please note that all I am now posinting here was reported via firstname.lastname@example.org. I was directed by the agent to take my issues to https://stock.adobe.com/ . I first made contact on a Sunday and I was given the above e-mail address to make contact with the team that is better able to assit me. A mid-week connection with the chat connected me with the team specialized in dealing with the matter. The contact happened to be the very agent that gave me the web link. After hours he did not answer the chat. I guess he might still be reviewing my case.
My next issue has to do with wrong indexing of some of my files. This too was included in the report sent to the above e-mail address, and is an approximately one year old issue.
I would like for this to be investigated and the appropreate resolution/response applied.
Re incorrect indexed files
I have been reporting this since last year. Was advised to make future reports via contact on my contributor page. My record shows I first used this medium to report the indexing issue on February 25, 2020. Hence I will stick to the period starting on that date, especially for the reason given that I should use this medium.
On my public profile pages, whenever I search for "Plum tree" the result includes files that neither have plum nor tree - at first solar panel, and more recent shoes, people wearing shoes, or washing carrots. This is a screenprint of what was sent on February.
Reply February 27th : “This is just to inform you that your case has been escalated already and our engineers are currently looking into this. It appears that there was a bug with some keywords, and I believe the plum tree was one of them.”.
Reply in an e-mail of May 29th 2020 “Subject: RE: FW: RE: RE: RE: Adobe Case Update 00093972 to a follow-up contact.
Thank you for reaching out to us.
Regarding the Plum Tree issue; I've contacted our engineers this morning about this to get an update and they said they are running some tests that will make lots of improvements in our search engine. So I am hoping this plum tree keywording issue will also be solved after that. I can't give you an ETA though, but they are currently working on it.”. (see screenshot)
October 6, 2020 – Printscreen showing correspondence with printscreen of my dashboard “Plum tree” search result on this date, as well as the result searching the general Adobe site.
This screenshot is saying the report was first received in April. Screenprint above shows my first formal report for this year to be February 25th 2020.
In addition I am told
“Our engineers are working on it”.
So engineers are working on this issue for 8 months – from February to October. In my opinion, no fixing is done. Files do move up as a result of views, and sales.
To date the files that were originally wrongly indexed still remain that way, and other files are now added. It is not just on my public profile it is like that. The general adobe website do return unrelated files for "Plum tree" search.
I could not view the attachment, and still cannot.
I am looking forward to a prumpt fix for the above bugs.
There is also the subject of duplicate links on my dashboard pages.
The above 2 screenshots are one of my files that are duplicated. One is on page 1, the duplicate is on page 2. They are linked. I open one, the other opens. This too was reported several times. No fix is done. Different files keep linking, when I report according to the response I get they miraculously auto-fix, but within days other files become linked. Whenever there are linked files I do not see any sales. I do hope all these are fixed promptly.