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Why are my photos stalling in review queue without any error or status message?

New Here ,
Jan 11, 2020 Jan 11, 2020

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Greetings!

 

I uploaded my photos to adobe stock all supported with signed model releases with the official Adobe model release form and my photos are not going anywhere for almost a week? Is there something wrong? Why am I not being notified if something is missing? I am a happy adobe customer/user and thought this would be the most professional way to sell photos online, but other agencies are much faster and they provide a reason or at least a response when something is not OK. Could someone from Adobe Stock please look at my account/queue what is wrong?

 

Kind regards,

Aleš

 

[Moderator moved the thread to the correct forum]

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correct answers 1 Correct answer

Community Expert , Jan 12, 2020 Jan 12, 2020

It may take a little while. Perhaps there are a lot of photos in the queue.

To get an email, make sure you have ticked the check box ' Each time an asset is moderated'.

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Community Expert ,
Jan 11, 2020 Jan 11, 2020

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Contact Adobe Contributor support. Need help? (Stock Contributor Support) 

 

Please check also that you have not been asked to correct something on your model release.May be you have not seen that status change.

 

It takes generally 1-3 days to check the pictures. But I had also pictures that where longer in the queue, but never more than a week. If they stay in the queue, they have not yeat been moderated. You will get a notice when am asset gets approved.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 11, 2020 Jan 11, 2020

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Unfortunately, there is absolutely nothing. The support system for AS is a joke. There is no mail or chat other than the forum. I have not received any notification, message, email or anything yet except for the thank you message.

 

adobe01.png

 

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Community Expert ,
Jan 12, 2020 Jan 12, 2020

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Did you look into my link? The instructions on how to contact Adobe stock contributor support are given there. It is hell easyer to contact contributor stock support than standard support.

 

Just to make sure: look also in the reminder tab...

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jul 07, 2023 Jul 07, 2023

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7 days? Oh, if I had been so lucky when I first started submitting to AS. Wait a month. Things will get moving.

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Community Expert ,
Jul 07, 2023 Jul 07, 2023

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quote

7 days? Oh, if I had been so lucky when I first started submitting to AS. Wait a month. Things will get moving.


By @daniellei4510


In 2020, seven days was quite long.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 12, 2020 Jan 12, 2020

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It may take a little while. Perhaps there are a lot of photos in the queue.

To get an email, make sure you have ticked the check box ' Each time an asset is moderated'.

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Guest
Jul 07, 2023 Jul 07, 2023

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It's been 2 months, my photos are still in review and there is not option to contact support team. All i got from the support system is redirecting to this page.

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Community Expert ,
Jul 07, 2023 Jul 07, 2023

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That happens when you answer a 3 years old thread: things change.

 

If you did submit generative AI or illustrations, moderation takes currently up to 3 months. Contributor support does not even answer those requests any more as the waiting times are as a standard so long.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jul 07, 2023 Jul 07, 2023

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LATEST

Indeed, if you had read other more recent posts, you'd have learned that review delays are a frequent topic of discussion here. Due to the huge influx of generative AI assets, reviews are taking 2 months or longer. 

Jill C., Forum Volunteer

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