Why are my pictures and videos not on sale?

Community Beginner ,
Feb 13, 2019 Feb 13, 2019

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Hi,

I have the problem, that my footage and pic, I submitted still aren´t on sale. My content is "waiting for review" for over a week.
I´ve sent my passport. so I should be verified.

How long do I have to wait?

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correct answers 1 Correct answer

Community Beginner , Feb 13, 2019 Feb 13, 2019
HI, the Tax Information is approved, since the very beginning. Today all of a sudden, I got Mails, that my content is now being reviewed. At least part of it. So it should start now Thanks for your help everyone.

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Adobe Community Professional ,
Feb 13, 2019 Feb 13, 2019

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Did you get a message back from Adobe? When your account has been accepted, you get informed. The same when there is a problem with your id.

After that, reviews are normally in a 2-5 work days range.

Please note also that when a model release is required, you will nee to take action.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Feb 13, 2019 Feb 13, 2019

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Nope!
Created the account, submitted 100+ pictures and videos. Nothing since then.

No mails, about my ID or anything else.
Just strange.

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Adobe Community Professional ,
Feb 13, 2019 Feb 13, 2019

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Contact customer support via the "Contact us" link on the contributor's site footer.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

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Adobe Community Professional ,
Feb 13, 2019 Feb 13, 2019

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Hi Reindo,

On the top menu bar click on "Contributor Account". Scroll to the bottom to "Tax Information". Check to see if your "Status" is validated. Let us know so we can assist further.

Regards

JG

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Community Beginner ,
Feb 13, 2019 Feb 13, 2019

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HI,
the Tax Information is approved, since the very beginning. Today all of a sudden, I got Mails, that my content is now being reviewed. At least part of it. So it should start now 😉

Thanks for your help everyone.

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Adobe Community Professional ,
Feb 14, 2019 Feb 14, 2019

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That means that your id has been validated an you can start contributing and selling... Good luck.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Feb 14, 2019 Feb 14, 2019

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Tax information is not the problem. There will be only a 30% deduction if the tax status is not ok.

ABAMBO | Hard- and Software Engineer | Photographer

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