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Why can't I activate my 16 nominated images for free recourses when clicking Accept?

Explorer ,
Jun 07, 2021 Jun 07, 2021

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Why can't I activate my 16 nominated images for free recourses when clicking Accept? At Adobe Stock Photo? 

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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Sorry, but I don't understand what you mean. Could you elaborate further?

 

What are nominated images? What is "activating images for free recourses"?

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jun 07, 2021 Jun 07, 2021

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I got this message from Adobe: "

Nominate your resources by June 23rd.
You have 16 qualified resources that you can earn up to $ 80 in advance if selected for the free collection. (USD 5.00 per resource)
Find out more.

Nominate all qualified resources - you can adjust individual files until June 23."

But the Accept button doesn't respond, and I don't know why?

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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Yes I have the same problem,

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Adobe Employee ,
Jun 07, 2021 Jun 07, 2021

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Do you have a URL or screenshot you can share?

EBQ

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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IMG_33101.JPG

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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The agree button does not work, (greyed out) 🙂

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Contributor ,
Jun 07, 2021 Jun 07, 2021

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same here - grey button doen't work

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Explorer ,
Jun 07, 2021 Jun 07, 2021

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Good to know the problem is not just for Norway.

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Same problem in Italy too.... 

 

 

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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I had this problem too and then I used another browser (firefox instead of Edge) and this is the solution of the problem

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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I have the same problem

 

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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I had this problem too and then I used another browser (firefox instead of Edge) and this is the solution of the problem

 

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Explorer ,
Jun 08, 2021 Jun 08, 2021

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I tried Explorer instead of Chrome, but it didn't help:-/

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Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

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This is an offer for contributors, moving to that forum and will follow up on the issue soon.

EBQ

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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Hi, the agree button now works for me, I am using Windows 10, Thank you 🙂

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Explorer ,
Jun 08, 2021 Jun 08, 2021

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Many have reported an issue in which they cannot click to agree to the terms after nominating their assets. If you experience this, the first thing to try is a different browser.

If that still doesn't work, check to make sure your browser window is set to 100%. You can check/change this in Chrome for example by clicking the magnifying glass icon (just to the left of the star icon) found on the right side of the browser bar.

 

zoom.png

Please let me know if you have been experiencing this issue and changing the resolution in your browser fixes it.

Thank you,

Mat Hayward

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Hi Mat,

 

still doesn't work here. Tried Chrome, Edge and Chrome from the phone, changed resolution back and forth, turned off extensions, cleared cookies - button remains greyed out. Any more ideas to try?

 

 

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