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Why is my id rejected?

New Here ,
Feb 22, 2017 Feb 22, 2017

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Hi,

I just joined adobe stock and would like to sell my stock photos. But my ID keeps on getting rejected and I don't know why. I do use the same name as the Id in my account. Is there some kind of support available? I don't seem to find any link on the page.

Thanks,

Maksim

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correct answers 1 Correct answer

Adobe Employee , Mar 17, 2017 Mar 17, 2017
Make sure you aren't mixing up the name listed on your Adobe ID as the name listed in your contributor profile. The ID card is being confirmed with your profile. To change it you must sign into the contributor portal and click the "Contributor Account" link at the top.Other common issues that result in ID rejection...Must have a photoMust be government issuedMust be a legible scan (not too small or out of focus)Date of birth must be visible and show you are at least 18 years oldID must not be ex...

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Adobe Employee ,
Mar 17, 2017 Mar 17, 2017

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Make sure you aren't mixing up the name listed on your Adobe ID as the name listed in your contributor profile. The ID card is being confirmed with your profile. To change it you must sign into the contributor portal and click the "Contributor Account" link at the top.

Other common issues that result in ID rejection...

Must have a photo

Must be government issued

Must be a legible scan (not too small or out of focus)

Date of birth must be visible and show you are at least 18 years old

ID must not be expired

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New Here ,
Nov 08, 2017 Nov 08, 2017

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I think Adobe is ridiculous about the ID.  I have sent in my drivers license which has all the required info but they keep rejecting it. I'm only trying to upload some images for possible sale. I think they are being overly cautious....

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New Here ,
May 28, 2021 May 28, 2021

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Hi.

 

I`ve done all of this, and even so is not allowing me to go through "new" tab, and kepps stating that my ID Card was rejected, what can I do?

 

Thanks!

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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Contact contributor support. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html


@piperzxrz wrote:

Hi.

 

I`ve done all of this, and even so is not allowing me to go through "new" tab, and kepps stating that my ID Card was rejected, what can I do?

 

Thanks!


 

ABAMBO | Hard- and Software Engineer | Photographer

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