Why is the payout button grayed out even though I have $25.00

[Ameer37672977t018]

This will be my 9th payout, so I have received payments before without any issues. My balance is above the minimum threshold, but the payout button is still not active. Has anyone else experienced this? Is there a delay or a specific reason for this?

[Nancy OShea]

Has it been at least 45 days since your first sale?

Have you completed the Tax forms?

Do you have a verified PayPal, Skrill or Payoneer account set-up to receive funds?

https://helpx.adobe.com/stock/contributor/help/getting-paid.html

[Ameer37672977t018]

Yes, my first sale was over a year ago, and this will be my 9th payout. I have a verified Payoneer account, and my tax forms are completed. Despite this, the payout button is still grayed out. Has anyone else faced this issue or knows why this might be happening?

[Nancy OShea]

Have you tried using another browser that does not have script blockers or VPN enabled?

[Ameer37672977t018]

I have never used a VPN or script blockers, and I’ve tried different browsers, but the payout button is still grayed out.

[TStyle79]

It may be, that the previous payment has not yet been received.

[Ameer37672977t018]

All my previous payments have been successfully received, and there are no pending transactions.

[TStyle79]

Then maybe 25.01 is needed

[Abambo]

You have a balance of exactly $25.00. if the condition is defined as having more than $25, it will stay greyed out until you are abovge $25.00. I would wait for the next sale for getting there.

[Jill_C · Accepted solution]

It's probably a rounding issue. The exact amount due might be $24.995 for instance and the next sale will put you over the $25 threshold.