Why was my Adobe Stock video asset rejected because "Submitted but missing"?

Community Beginner ,
Feb 02, 2022 Feb 02, 2022

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Why was my Adobe Stock video asset rejected because "Submitted but missing"? What is "Submitted but missing referreing to? I'd appreciate your insight so that I may resolve.

Thank you,

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Contributor critique , Contributors , Troubleshooting

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Adobe Community Professional ,
Mar 12, 2022 Mar 12, 2022

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Submitted but missing? Never heard of that refusal reason. I recommend you do one of the two:

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Mar 12, 2022 Mar 12, 2022

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Can you check to be sure that the submission included keywords?

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Adobe Community Professional ,
Mar 12, 2022 Mar 12, 2022

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Did you check to be sure the video file is not corrupted?

 

Does  your video meet the technical requirements?

Maximum duration: 60 seconds

Maximum file size: 3900 MB (3.9 GB)

  • ProRes or H.264
  • 1920x1080
  • 2048x1080
  • 3840x2160
  • 4096x2160
  • Do not convert clips from their native frame rate unless you’re submitting a slow motion or fast motion video.
  • Shoot at standard frame rates: 23.98, 24, 25, 29.97, 30, 50, 59.94, 60

https://helpx.adobe.com/stock/contributor/help/video-requirements.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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