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Will I Receive Payment on a Deactivated Adobe Stock Account?

Explorer ,
Jan 15, 2025 Jan 15, 2025

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Hi everyone,

I recently requested a withdrawal of $100 from my Adobe Stock account around January 11, but my account was deactivated just now. I’m concerned whether this will affect my pending payment.

Has anyone experienced something similar? Will Adobe still process payments for a deactivated account, or should I expect issues?

Looking forward to hearing from anyone with similar experiences or advice.

Thanks in advance!

 

[Moderator moved the thread to the correct forum]

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correct answers 5 Correct answers

Community Expert , Jan 15, 2025 Jan 15, 2025

You will have to wait until Adobe completes their investigation and determines that any issues with your account can be corrected. Until then, you will be unable to withdraw your payment.

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Community Expert , Jan 15, 2025 Jan 15, 2025
quote

I’m concerned whether this will affect my pending payment.


By @Muhammad_Hussain

Yes. Your payment request will stay pending until a final decision has been made. If the account stays blocked, it is improbable that Adobe will proceed with the payout.

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Community Expert , Jan 16, 2025 Jan 16, 2025

You don't even know what violations you committed (or maybe you do?)  If you start a new account, you could continue making the same mistakes. Or if your account DID get re-activated, you would then have two accounts, at least one of which would lead to another ban.

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Community Expert , Jan 16, 2025 Jan 16, 2025

I'm not a brother. If you open another account and start uploading the same assets, you are at risk of getting that account suspended also, particularly if you don't even know what guidelines you've violated. And if the first account t is restored, you will then be in violation of the guideline relating to having multiple accounts. Seems like a huge waste of time to me.

 

Adobe does not care whether multiple Contributors are uploading from the same IP; however, that might be one of the clues th

...

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Community Expert , Jan 16, 2025 Jan 16, 2025
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How to reactivate my account? Please read pervious messages also. 


By @Muhammad_Hussain

You can't!

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

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You will have to wait until Adobe completes their investigation and determines that any issues with your account can be corrected. Until then, you will be unable to withdraw your payment.


daniellei4510 | Community Forum Volunteer
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I am my cat's emotional support animal.

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Explorer ,
Jan 15, 2025 Jan 15, 2025

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Sister they emailed me this, "Hello,
Your account has been blocked for submitting content that violates Adobe Stock submission guidelines, or for activities that violate the Adobe Stock Contributor Terms, on the basis of internal review of your content and account. These content or account activities were found to be incompatible with the Stock Contributor Terms, because they are prohibited under Stock account and submission guidelines, such as submitting offensive content, excessive submissions, content to which you may not own the rights, spam, or other prohibited content or account activity.
For more information on why your account has been blocked, and your appeals options, see the Submission Guidelines.
Regards,
Adobe Contributor Relations "

Should I still wait?

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

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quote

Sister they emailed me this (...)

By @Muhammad_Hussain

Sister is a brother. 🤷‍:male_sign: I know, the world is complicated.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jan 15, 2025 Jan 15, 2025

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hahaha

 

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

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quote

I’m concerned whether this will affect my pending payment.


By @Muhammad_Hussain

Yes. Your payment request will stay pending until a final decision has been made. If the account stays blocked, it is improbable that Adobe will proceed with the payout.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jan 15, 2025 Jan 15, 2025

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Thank you for clarifying. I understand that the payment will remain pending until the final decision is made. I will await further updates from Adobe regarding the status of my account and payment.

I appreciate your assistance and guidance in this matter.

Best regards

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

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I appreciate your assistance and guidance in this matter.


By @Muhammad_Hussain

You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jan 15, 2025 Jan 15, 2025

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Brother can i create a new account with same ip of my deactivated account?

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

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Brother can i create a new account with same ip of my deactivated account?


By @Muhammad_Hussain


As of my information: yes. However, it may well be that your account gets reactivated again, and then you would be in violation of your contributor agreement once more. If you know that your account will not be reactivated again (because you submitted, as an example, content to which you may not own the rights), you can proceed.

 

You should make sure not to violate the terms again. Adobe will know that you are the account owner of the blocked account.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jan 15, 2025 Jan 15, 2025

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Brother I'm not sure that they will reactivate my account or not!!! if they dont reply me on the appeal of my account reactivation and i create new account on same ip, will it be blocked in future due to multiple accounts?

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

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quote

(...) will it be blocked in future due to multiple accounts?


By @Muhammad_Hussain

Sure. But only if your other account gets reactivated. The IP is irrelevant, however. Adobe will get your identity by other means.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

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Sounds like you are unsure what you might have done (or not done) to get your account disabled. So even if you could open another account, you could conceivably do or not do the same thing a second time around.  Best to wait to hear from Adobe why your account was banned in the first place.


daniellei4510 | Community Forum Volunteer
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I am my cat's emotional support animal.

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

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Sounds like you are unsure what you might have done (or not done) to get your account disabled. So even if you could open another account, you could conceivably do or not do the same thing a second time around.  Best to wait to hear from Adobe why your account was banned in the first place.


By @daniellei4510

Sure, if @Muhammad_Hussain does not know what lead to the blocking, and the documentation is not clear to him, it would be difficult not to make the same errors again.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jan 15, 2025 Jan 15, 2025

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The reason for deactivation is that I accidentally submitted a few assets multiple times, but not an excessive amount, and I created a few variations of my existing assets.

 

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

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Did Adobe advise you that was the reason, or are you just assuming?

Jill C., Forum Volunteer

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Explorer ,
Jan 15, 2025 Jan 15, 2025

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Adobe mailed me this, "Your account has been blocked for submitting content that violates Adobe Stock submission guidelines, or for activities that violate the Adobe Stock Contributor Terms, on the basis of internal review of your content and account. These content or account activities were found to be incompatible with the Stock Contributor Terms, because they are prohibited under Stock account and submission guidelines, such as submitting offensive content, excessive submissions, content to which you may not own the rights, spam, or other prohibited content or account activity.

For more information on why your account has been blocked, and your appeals options, see the Submission Guidelines.

Regards,

Adobe Contributor Relations ". 

 

After reading this I'm assuming!

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

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Sounds like you are permanently banned pending an appeal should you decide to submit one.


daniellei4510 | Community Forum Volunteer
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Explorer ,
Jan 15, 2025 Jan 15, 2025

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I have tried to contact them but don't have their proper reply. They every time reply like we are unable please contact on contributor support. 

I always contact them on contributor support page.

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

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Attempts to contact Adobe directly will not work. You need to file an appeal here:

 https://survey.adobe.com/jfe/form/SV_74fM1z4DvUPyPlk


daniellei4510 | Community Forum Volunteer
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I am my cat's emotional support animal.

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Explorer ,
Jan 15, 2025 Jan 15, 2025

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I have submitted an appeal here already 

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

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I have submitted an appeal here already 


By @Muhammad_Hussain


You should wait for that to conclude.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

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Among the list of potential violations that Adobe sent you, are you able to discern what violation(s) in particular you may have committed? 


daniellei4510 | Community Forum Volunteer
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I am my cat's emotional support animal.

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Community Expert ,
Jan 15, 2025 Jan 15, 2025

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@Muhammad_Hussain wrote:

The reason for deactivation is that I accidentally submitted a few assets multiple times, but not an excessive amount, and I created a few variations of my existing assets.



Well, Adobe may have a different idea about "excessive" duplicates. But spamming is a blocking reason. 

 

You really need to be sure that this is the reason, and not submitting prohibited content, or your account will be blocked again rapidly. You need to be careful.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jan 16, 2025 Jan 16, 2025

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My account got deactivated but I'm still receiving daily earning report and I didn't receive any response on my appeal.

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