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Wrong information about video resolution

New Here ,
Apr 21, 2021 Apr 21, 2021

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Hello! I uploaded some videos on adobe stock service. The video resolution is 2720x1530. After approval the are two versions: HD and 4K. Information about HD is OK (size, resolution,and so on). About 4K: First of all - my videos is not 4K, just 2,7K. Secondly - the isn't some information (size, resolution,and so on). Tell me please, what I shall do? Link to the video: https://stock.adobe.com/ru/video/drone-s-view-embankment/428492630

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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moving this to the contributor forum and asking @MatHayward for advice.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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Basic HD = 1280 x 720

Full HD = 1920 x 1080

Your video is somewhere between Full HD 1080p and Ultra HD 4K. 

Maybe Adobe Stock is rounding up and calling it 4K 🙂

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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It's not only the HD mark and 4k mark, but with 4k there are missing detail information that should be there. I suggest you contact contributor support on this as it is for sure a bug not showing the correct information. 

 

May be the 4k option got enabled by error.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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