You recently approved 13 photos for sale. However, I do not see them anywhere in the photo gallery o

New Here ,
Dec 27, 2021 Dec 27, 2021

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You recently approved 13 photos for sale. However, I do not see them anywhere in the photo gallery of approved photos. Why ? well thank you

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Contributor critique , Troubleshooting

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Adobe Community Professional ,
Dec 27, 2021 Dec 27, 2021

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We here on the forum are not Adobe employees so we cannot look into your account. You should see approved images on your Dashboard. They won't appear in one of your Collections unless you add them. Not sure what you mean by Gallery. 

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Adobe Community Professional ,
Dec 27, 2021 Dec 27, 2021

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Try using a different browser.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 27, 2021 Dec 27, 2021

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I meant when I click on "My Portfolio". I always found them there before they approved new photos. Not now. Does anyone know an email contact at stock.adobe.com? well thank you

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Adobe Community Professional ,
Dec 28, 2021 Dec 28, 2021

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Before they get approved, they are in the review section:

Abambo_0-1640693271920.png

 

 

Contributor support can be reached here: Need help? (stock contributor support) 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 28, 2021 Dec 28, 2021

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Thank you Abambo. I know what you're writing. In the meantime, one approved photo has appeared in My Portfolio. The remaining 12 approved photos do not yet. What should I state in the "Subject" contact form? well thank you

 

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New Here ,
Dec 30, 2021 Dec 30, 2021

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Thanks to all of you The problem has been solved. I contacted stock.adobe via the form

Need help? (stock contributor support)   all link :

https://contributor.stock.adobe.com/sk/contact

 

You must be logged in then. To the box The "Subject" should briefly state the problem and describe it in the "Message" box so that they know what is wrong. After a short time, when they look at it, you will receive an email. They wrote to me:

 

 
Dear Martin,
 
Thank you for contacting us and we apologize for the inconvenience.
 
There was an error indexing the files. 
The problem has been resolved and you can now see your files online.
If you still can not see it, please clear the full browser cache from the browser that you are using and sign in again.

 

 

Have a nice day you all

 

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