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Your account has a validation status issue. You should Contact us. Please help !!!

New Here ,
Jan 03, 2023 Jan 03, 2023

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你好!請解釋一下,我今天得到了這個:

 
“帳戶驗證問題
 
您的帳戶存在驗證狀態問題。您應該聯繫我們。
 
今天,當我登錄、出售或嘗試上傳我的新作品時,我看到以下內容:
 
“帳戶驗證問題。您的帳戶存在驗證狀態問題。您應該聯繫我們。
 
這是什麼,有什麼問題,請幫幫我,
 
我在等你
 
謝謝
 

安 迪

 

[moderator modified topics, please do select only relevant topics, not all]

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correct answers 2 Correct answers

Community Expert , Jan 03, 2023 Jan 03, 2023

The members of this forum are not Adobe employees so we can't help you. You must contact Adobe via email or using the chat icon at the bottom right corner of this page:

 

https://helpx.adobe.com/support/stock-contributor.html

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Community Expert , Jan 03, 2023 Jan 03, 2023

Hi @defaultqrh13thzgwjr ,

To add to what is being said, you should receive an e-mail from Adobe about the issue that will tell you about the issue and how to communicate with them. If you do not see the e-mail please check your spam.

Best wishes

Jacquelin

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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The members of this forum are not Adobe employees so we can't help you. You must contact Adobe via email or using the chat icon at the bottom right corner of this page:

 

https://helpx.adobe.com/support/stock-contributor.html

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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Hi @defaultqrh13thzgwjr ,

To add to what is being said, you should receive an e-mail from Adobe about the issue that will tell you about the issue and how to communicate with them. If you do not see the e-mail please check your spam.

Best wishes

Jacquelin

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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Hi Andy,

 

Do as you were told. The screen you see shows an e-mail address. Use that to contact Adobe Contributor Support, and they will tell you what is happening. We can't help you and Adobe does not publicly discuss the issues with your account.

 

Issues may be:

  • unusual sales activity, especially if you have massive sales from one account only
  • stealing assets from other people and uploading them as your own
  • many reported bad quality files, misleading assets etc
  • etc.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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