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Your account has a validation status issue. You should Contact us.

New Here ,
Apr 10, 2019 Apr 10, 2019

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Today I logged into my account and saw the words "Your account has a validation status issue. You should Contact us."

Can you help me ?

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Adobe Community Professional , Apr 10, 2019 Apr 10, 2019
Tax formalities are not a blocking factor. You just get stripped of 30% of you revenues if you do not comply. However, if there is a doubt about the identity of the account holder, you will get that message.Nguyen Tuan Vu​: You need to login in into your contributor account. In the footer there is a link called "contact us". You need to use that link. Please report back if you still have trouble.

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Adobe Community Professional ,
Apr 10, 2019 Apr 10, 2019

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Hi Nguyen

A procedure included in the creation of your account is to download a tax form, complete it, and upload it along with the required credentials. This tax form may be accessed when you click on "Contributor Account" on the top menu bar of your stock.contributor page, and scroll down to the bottom to "tax information" as illustrated at  tagproducts_SG_STOCK-CONTRIBUTOR_i18nKeyHelppagetitle .

If you have already fulfilled all the requirement, then you need to click on "Contact us" located to the left of the bottom menu bar on the same page.

I hope you found this helpful

Best wishes

JG

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New Here ,
Apr 10, 2019 Apr 10, 2019

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i cant enter :tab : Contributor Account

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Adobe Community Professional ,
Apr 10, 2019 Apr 10, 2019

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Tax formalities are not a blocking factor. You just get stripped of 30% of you revenues if you do not comply. However, if there is a doubt about the identity of the account holder, you will get that message.

Nguyen Tuan Vu​: You need to login in into your contributor account. In the footer there is a link called "contact us". You need to use that link.

Please report back if you still have trouble.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 11, 2019 Apr 11, 2019

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I have received an email notifying me of an account lock. I am very worried

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Adobe Community Professional ,
Apr 11, 2019 Apr 11, 2019

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Hi Neguyen

I can understand the anxiety, but whatever it is should be able to be fixed if you carefully follow guidelines, As advised, use the "contact us" at the bottom of you contributor page to make contact.

Regards

JG

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Adobe Community Professional ,
Apr 11, 2019 Apr 11, 2019

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An account lock can happen for multiple reasons. Use the "Contact us" link. Report back if there are problems with this.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Apr 11, 2019 Apr 11, 2019

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Please follow the instructions as given above to contact Adobe. There is no other way.

This tread will be locked

Regards

JG

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