Your account has a validation status issue. You should Contact us

Community Beginner ,
Apr 15, 2022 Apr 15, 2022

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Hello,

I have this problem , this message: "Your account has a validation status issue. You should Contact us."
and I can't do anything on the screen.

I sent a message to the "Contact us" link, but no answer.

What I should do next ? What is wrong ? How can I validate and what to validate ?

H.A.Khaled

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Contributors , Troubleshooting

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correct answers 2 Correct answers

Adobe Community Professional , Apr 16, 2022 Apr 16, 2022

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LEGEND , Apr 23, 2022 Apr 23, 2022
We CANNOT help, and Adobe will not discuss this in public, for privacy reasons. My guess (not official) is that the purchases in your account look unusual, and Adobe are legally required to stop this. For example, buying your own pictures, or have someone buy your pictures in bulk to support you. Adobe will investigate, as they say, and they might block you and your money forever without notice (your contract allows this), or they might unblock. If you know anything about unusual sales, I sugges...

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Adobe Community Professional ,
Apr 16, 2022 Apr 16, 2022

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Community Beginner ,
Apr 23, 2022 Apr 23, 2022

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Hello sir... Please I need help explaining a message I received from Adobe regarding my suspended account.
Will the investigation period be prolonged or what.... I replied to the message that I am not responsible for any error... and tried to send other messages, but to no avail... I am confused.
Thank you in advance sir and sorry for your time .adobe.jpg

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LEGEND ,
Apr 23, 2022 Apr 23, 2022

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We CANNOT help, and Adobe will not discuss this in public, for privacy reasons.

 

My guess (not official) is that the purchases in your account look unusual, and Adobe are legally required to stop this. For example, buying your own pictures, or have someone buy your pictures in bulk to support you. Adobe will investigate, as they say, and they might block you and your money forever without notice (your contract allows this), or they might unblock. If you know anything about unusual sales, I suggest you mention it to them, otherwise wait and see.

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Community Beginner ,
Apr 23, 2022 Apr 23, 2022

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Thank you very much for your help... I now understand the message... I will wait in the hope that my account gets back

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