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Your account has a validation status issue. You should Contact us.

Community Beginner ,
Sep 07, 2023 Sep 07, 2023

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Hello! Please help me I get this today :

"Account validation issue

Your account has a validation status issu

"Account validation issue. Your account has a validation status issue. You should Contact us."

https://contributor.stock.adobe.com/hu/account-issue

What is this, what is the problem, please help me,

I am waiting for your anwser!

Many thanks,

Volcano

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Contributor critique , Contributors

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correct answers 3 Correct answers

Participant , Sep 07, 2023 Sep 07, 2023

reply with the contact form the link you when you log in. That's the only way for anything to be done about it and even then expect it to take weeks. Dozens or hundreds of contributors were blocked 2 weeks ago and only like 5-10% have been unblocked yet. It's very slow going and they wont give you any response or communication about the problem other than a stock response by email. They wont even tell you if you get unblocked or anything either so just keep checking back every few days once you

...

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Community Expert , Sep 08, 2023 Sep 08, 2023

We are not Adobe employees and we have no way of knowing how many contributors were blocked and how many have been unblocked.

You need to contact contributor support using the "contact us" link, then wait. This can take several weeks. You may, or may not, get an answer. 

 

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Community Beginner , Sep 08, 2023 Sep 08, 2023

My problem has been resolved, and my account has been activated. Waiting and being patient during this process is the most suitable behavior. I wish everyone a good day

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Participant ,
Sep 07, 2023 Sep 07, 2023

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reply with the contact form the link you when you log in. That's the only way for anything to be done about it and even then expect it to take weeks. Dozens or hundreds of contributors were blocked 2 weeks ago and only like 5-10% have been unblocked yet. It's very slow going and they wont give you any response or communication about the problem other than a stock response by email. They wont even tell you if you get unblocked or anything either so just keep checking back every few days once you send a msg in the form. Unfortunately nothing can be done on here though.

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Community Beginner ,
Sep 07, 2023 Sep 07, 2023

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thank you for the information

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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We are not Adobe employees and we have no way of knowing how many contributors were blocked and how many have been unblocked.

You need to contact contributor support using the "contact us" link, then wait. This can take several weeks. You may, or may not, get an answer. 

 

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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Thank you for your concern; I appreciate it. I understand why the problem could have arisen. I've been experiencing high downloads for the past three days, and I'm quite surprised at the sudden increase in downloads. However, to be honest, I haven't thought too much about it. As far as I can tell, it might be a problem. It could be a stolen credit card and many other issues. Waiting is probably the most reasonable option.

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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There is no logical explanation for using a stolen credit card or even for boosting your sales, if you are not part of the scheme (which I do not say you are). But there are other options to defraud Adobe, and Adobe has means to check if the pattern of sales coincides with your increase in sales.

 

Again, I won't say that you are part of that scheme, but in general, it makes no sense to boost your sales as this.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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I completely agree with you, I am very at ease about this because I haven't engaged in such a process or been involved in any incident related to it at all, so I am absolutely comfortable, and I have no doubt that the Adobe investigation will result positively from my perspective. Right now, the most sensible thing to do is just wait. Thank you for your interest and your response.

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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From my research, as far as I understand, I have been receiving high downloads for the past 3 days, and I was quite surprised about why my downloads suddenly increased. However, I didn't dwell on it too much, to be honest. It seems that this could be a problem, as I've seen. It could be a stolen credit card and many other issues. Waiting is probably the most reasonable option.

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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My problem has been resolved, and my account has been activated. Waiting and being patient during this process is the most suitable behavior. I wish everyone a good day

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New Here ,
Sep 09, 2023 Sep 09, 2023

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good luck of you, my account has been blocked due to unusual sale as well, However, it's been blocked for couple weeks now. I am still patiently wait and hope to have my account back soon.

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

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quote

My problem has been resolved, and my account has been activated. Waiting and being patient during this process is the most suitable behavior. I wish everyone a good day


By @StudioGemen

Congratulations.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

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That's good to hear. And it only took 2 days?

Jill C., Forum Volunteer

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New Here ,
Sep 22, 2023 Sep 22, 2023

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Today, I have the same problem, account validation issue.
I have contacted them, please let me know how long it took for your account to be activated. What happened to all your earnings? Is it all over and the account balance has gone to zero? What about the Firefly bonus you received, I received a Firefly bonus of $108. ☹️

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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We've seen reports in the Forum about account issues taking anywhere from a few days to several weeks. It really depends on how many other accounts are being reviewed and how long it takes Adobe to complete their investigation. There could be one of several outcomes: 
- your account is restored with no loss of income, perhaps after removing a few images

- your account is restored but some payments are deducted if the account is found to have invalid sales

- your account is permanently closed if there are violations of the Contributor Agreement, in which case, all funds are withheld. (This outcome is explicitly stated in the Contributor Agreement.)

Jill C., Forum Volunteer

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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LATEST

Sorry for that. Times range from days to several weeks. It's not a fixed time scale. You will need to wait. OP said he got blocked on 9/8 and unblocked on 9/9. That was fast. 

 

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 19, 2023 Sep 19, 2023

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How long did it take for you to be unblocked?

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Community Expert ,
Sep 19, 2023 Sep 19, 2023

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If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

 

There is no general rule, and all depends on the offence and the investigation.

ABAMBO | Hard- and Software Engineer | Photographer

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