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Your account has a validation status issue

New Here ,
Nov 04, 2023 Nov 04, 2023

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My account has been blocked for 3 days. I can't access my account. A message appears "Your account has a validation status issue.
I sent a message to the "Contact us" link, but no answer.

plzz help meScreenshot (18).png

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correct answers 1 Correct answer

Community Expert , Nov 05, 2023 Nov 05, 2023

Answers take time. You need to be patient. If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

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Community Expert ,
Nov 05, 2023 Nov 05, 2023

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Answers take time. You need to be patient. If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Participant ,
Nov 05, 2023 Nov 05, 2023

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Community Expert ,
Nov 05, 2023 Nov 05, 2023

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We have heard here from other contributors with suspended accounts that it can take days or it can take weeks for Adobe to complete their investigation into your account. There's nothing you can do to hasten the process other than be patient.

Jill C., Forum Volunteer

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