300 image subscription bonus. when?

New Here ,
Jan 02, 2020 Jan 02, 2020

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300 image subscription bonus. when?

 

I reached 350 uploads annually in November and over 300 were approved in 2019.
However, I have not received a bonus subscription yet.
When does it arrive?

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Account management, Contributors

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Adobe Community Professional , Jan 02, 2020 Jan 02, 2020
I contacted Adobe Support and they advised that the subscription code had been sent to me in an email - which I found in my spam folder !

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Community Beginner ,
Jan 02, 2020 Jan 02, 2020

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same here, still waiting since end of November. When I spoke with the chat support at the beginning of December they told me that it should take 2-3 weeks, but I guess with xmas and NY, they extended the period (at least I hope so :))

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Adobe Community Professional ,
Jan 02, 2020 Jan 02, 2020

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I contacted Adobe Support and they advised that the subscription code had been sent to me in an email - which I found in my spam folder !

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New Here ,
Jan 02, 2020 Jan 02, 2020

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All spam emails sent last year have already been deleted.
My spam mail folder is empty.

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Community Beginner ,
Jan 04, 2020 Jan 04, 2020

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I just found it in my spam folder as well... no idea why it ended there. But if your spam emails are deleted, you better contact them imediately.

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