Accidentally Licensed - big headache

New Here ,
Oct 12, 2019

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Hi, I`ve been using Adobe stock for a while and NEVER had any problem, but I was working with a friend at home and I said to him to take a look on Adobe stock to find something interesting that we could use on our project.  I had 43 Licenses avaiable and when I got back from shower, YES he lincesed all of them, ALL OF THEM at once (seriously) his fault yes, but not inttentionaly, he thought that he was just putting on a "favorite list" something like that.
Is there a way to "unlicense" them ? At least some of them ? Send back, I don`t know something.. 

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Account management, Contributors, Licensing, Plans and purchase

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Accidentally Licensed - big headache

New Here ,
Oct 12, 2019

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Hi, I`ve been using Adobe stock for a while and NEVER had any problem, but I was working with a friend at home and I said to him to take a look on Adobe stock to find something interesting that we could use on our project.  I had 43 Licenses avaiable and when I got back from shower, YES he lincesed all of them, ALL OF THEM at once (seriously) his fault yes, but not inttentionaly, he thought that he was just putting on a "favorite list" something like that.
Is there a way to "unlicense" them ? At least some of them ? Send back, I don`t know something.. 

TOPICS
Account management, Contributors, Licensing, Plans and purchase

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131

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Oct 12, 2019 0
Abambo LATEST
Adobe Community Professional ,
Oct 13, 2019

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That's one reason why you should treat your account as personal. 

 

There is no way to unlicense images. Contact customer care, may be Adobe will credit part of the used-up credits back.

 

https://helpx.adobe.com/contact.html

Regards, Abambo
Hard- and Software Engineer and Photographer.

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