Accidentally uploaded and sold wrong version of image.

Community Beginner ,
Jul 08, 2017 Jul 08, 2017

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Hi,

I'm a new contributor and the other day I uploaded an image and it sold the next day. However, upon looking at the image, I see a problem with it and realize I uploaded the wrong version. I'm not sure what to do since someone paid for it already. I only see an option to delete the image and not to replace it. Any help is appreciated.

Thanks,

Eleanor

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LEGEND ,
Jul 09, 2017 Jul 09, 2017

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I would just delete it and upload the new one. If you have the buyer info you may be able to contact them and send the the correct file. But first and foremost would be to remove the first one.

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Community Beginner ,
Jul 10, 2017 Jul 10, 2017

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Thanks, I'll do that. Where would I get the buyer info?

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Community Beginner ,
Jul 13, 2017 Jul 13, 2017

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Thanks. I did that. Funny thing is, they rejected the new upload for noise or something. Lol. I had fixed one tiny spot on the image (on the edge), so it's odd they did that. But, oh well, I guess.

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Adobe Employee ,
Jul 11, 2017 Jul 11, 2017

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