Account blocked

New Here ,
Nov 29, 2016

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Hi there,

The link to our portfolio became inactive today, and I'm unable to access the Contributor website at all, even to open a support ticket. After the correspondence with Chad Bridwell from Adobe Stock, we found out that our account was blocked due to some problems with model releases and the number of similar images that had been uploaded. I am unpleasantly surprised that it was done without any prior notice. I am sure we'll be able to resolve the issue even if we did something wrong, but since the system is new, I'm confident that this is just a misunderstanding.

Please let me know the next steps to resolve these issues.

Thanks,

Roman

I have your account information and will contact you directly later today about the issues within your account.

-Mat

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Account blocked

New Here ,
Nov 29, 2016

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Hi there,

The link to our portfolio became inactive today, and I'm unable to access the Contributor website at all, even to open a support ticket. After the correspondence with Chad Bridwell from Adobe Stock, we found out that our account was blocked due to some problems with model releases and the number of similar images that had been uploaded. I am unpleasantly surprised that it was done without any prior notice. I am sure we'll be able to resolve the issue even if we did something wrong, but since the system is new, I'm confident that this is just a misunderstanding.

Please let me know the next steps to resolve these issues.

Thanks,

Roman

I have your account information and will contact you directly later today about the issues within your account.

-Mat

TOPICS
Contributors

Views

556

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Nov 29, 2016 0
Adobe Employee ,
Nov 29, 2016

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Hello Roman,

Please submit a ticket through the Contributor Portal and someone will get back to you as soon as possible.

-Mat

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Nov 29, 2016 0
New Here ,
Nov 30, 2016

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Hi Mat,

Thanks for getting back to me. As I said, I am unable to access Adobe's Contributor Portal. After logging in, I am redirected to a page that displays a 500 error:

Image 2016-11-30 at 10.37.02 AM.png

Thanks,

Roman

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Nov 30, 2016 0
Adobe Employee ,
Nov 30, 2016

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I have your account information and will contact you directly later today about the issues within your account.

-Mat

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Nov 30, 2016 0
New Here ,
Dec 01, 2016

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Haven't received anything from you so far.

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Dec 01, 2016 0