Adobe jokes with his Contributor.

New Here ,
Aug 20, 2020

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My account has been blocked for download $289 download in 5 days.
Withdrawal pending was 47 with $307 in the account.
 
I withdrew 47 on August 02, 2020. I sent them an SMS without getting a withdrawal in 18 days. See the answer in the screenshot.
 
How does an international marketplace work so stupid ??
 
Anyone who comes to my portfolio can download as he wishes. I have no hand here. Why block my account for this? Even if someone hacks and downloads, it is the problem of their system, what is my fault?
 
Account balance 307 usd + withdraw pending 47 usd, account block with total 354 USD.
 
For one Reason, my recent download is suspicious to them.
 
my Adobe contributor member id : 209516485
Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

First: this is a user to user forum with some Adobe participation. No user can help you here.

Second: If Adobe responds to your message, it's to say that they do not discuss confidential matters here on this public place. 

 

If you have additional questions, please contact Contributor Support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

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Account management, Fotolia, Troubleshooting

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Adobe jokes with his Contributor.

New Here ,
Aug 20, 2020

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My account has been blocked for download $289 download in 5 days.
Withdrawal pending was 47 with $307 in the account.
 
I withdrew 47 on August 02, 2020. I sent them an SMS without getting a withdrawal in 18 days. See the answer in the screenshot.
 
How does an international marketplace work so stupid ??
 
Anyone who comes to my portfolio can download as he wishes. I have no hand here. Why block my account for this? Even if someone hacks and downloads, it is the problem of their system, what is my fault?
 
Account balance 307 usd + withdraw pending 47 usd, account block with total 354 USD.
 
For one Reason, my recent download is suspicious to them.
 
my Adobe contributor member id : 209516485
Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

First: this is a user to user forum with some Adobe participation. No user can help you here.

Second: If Adobe responds to your message, it's to say that they do not discuss confidential matters here on this public place. 

 

If you have additional questions, please contact Contributor Support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

TOPICS
Account management, Fotolia, Troubleshooting

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Aug 20, 2020 0
Adobe Community Professional ,
Aug 20, 2020

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First: this is a user to user forum with some Adobe participation. No user can help you here.

Second: If Adobe responds to your message, it's to say that they do not discuss confidential matters here on this public place. 

 

If you have additional questions, please contact Contributor Support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Aug 20, 2020 0
Community Beginner ,
Aug 21, 2020

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This is not acceptable at all and goes against Adobe's work ethics. I suggest you to go ahead and file an injunction asap. Also check out contributor groups on Facebook because many have faced this exact problem and I guarantee no one will help you even if you email the CEO. 

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Aug 21, 2020 1
New Here ,
Aug 21, 2020

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I never expected it from ADOBE. They steal Money.

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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Obviously there is an issue with your account.  You must contact Adobe directly. 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Aug 21, 2020 0