Adobe Stock - change email address associated with my payment system account Payoneer

[Pavlo98A2]

I sent a payment request of funds from Adobe Stock through a Payoneer, but now I have a different account with a different email address associated with my payment system account, the system did not allow me to change the email and by default, probably sent the funds to the old non-existent account. will the money come back?  now payment in status - waiting

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Stock forum so that proper help can be offered.

[WendellaBee]

This should go to https://community.adobe.com/t5/stock-contributors/bd-p/Stock-Contributors

[Abambo]

I just moved it to there... 🙂 , I however, do not have an answer to this. If you can't answer, may be Mat can?

[WendellaBee]

So did I! But @Peru Bob moved it to Stock first.

[Peru Bob]

Oops. 

[WendellaBee]

Now you know. 🙂

[Pavlo98A2]

to the site contributor.stock.adobe.com
In the upper right corner, click on the blue button with the bag of earned funds;
Select "Not a U.S. tax resident";
Select the Payoneer payment system
Confirm.
!! the system did not allow you to enter the address, and immediately notified that the funds are expected within 7 working days.
It was not possible to enter a new e-mail address assigned to a new Payoneer account. old account is invalid, locked. hope the funds from the waiting status will return to the balance of stock.adobe. But where do they change the address for payments?

[Pavlo98A2]

Thanks

[Pavlo98A2 · Accepted solution]

I contacted first in FB https://www.facebook.com/Adobe/

Then they redirect me to  - to the Adobe Stock Contributor support team directly at [Moderator deleted private information. Please do not post private information like e-mails and phone numbers] 

here they helped me, ontacted me from the support service, (Olga) Adobe Case Update made a request for this action to the finance department. funds returned to the account. now I have to enter a new address when withdrawing funds

[katerynac1895625]

Unfortunatey, noone answered me from [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]  

I've send already 3 messeges with similar question, and have no answer. 

Are there any other way to solve the problem? 

[Abambo]

Unfortunately using that e-mail address is not the best way to connect to Adobe contributor support. Use the instructions below: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

In addition, the contributor support is currently "spammed" with non-vital requests, so that they have some work to do, to connect to the real problems, like yours. 

[katerynac1895625]

Thank you!!