Adobe Stock - change email address associated with my payment system account Payoneer

Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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I sent a payment request of funds from Adobe Stock through a Payoneer, but now I have a different account with a different email address associated with my payment system account, the system did not allow me to change the email and by default, probably sent the funds to the old non-existent account. will the money come back?  now payment in status - waiting

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correct answers 1 Correct Answer

Community Beginner , Mar 26, 2021 Mar 26, 2021
I contacted first in FB https://www.facebook.com/Adobe/Then they redirect me to  - to the Adobe Stock Contributor support team directly at contributor-support@adobe.comhere they helped me, ontacted me from the support service, (Olga) Adobe Case Update made a request for this action to the finance department. funds returned to the account. now I have to enter a new address when withdrawing funds

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Adobe Community Professional ,
Mar 18, 2021 Mar 18, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Stock forum so that proper help can be offered.

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Adobe Community Professional ,
Mar 18, 2021 Mar 18, 2021

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I just moved it to there... 🙂 , I however, do not have an answer to this. If you can't answer, may be Mat can?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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So did I! But @Peru Bob moved it to Stock first.

EBQ

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Adobe Community Professional ,
Mar 18, 2021 Mar 18, 2021

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Oops. img0370.gif

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Now you know. 🙂

EBQ

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Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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to the site contributor.stock.adobe.com
In the upper right corner, click on the blue button with the bag of earned funds;
Select "Not a U.S. tax resident";
Select the Payoneer payment system
Confirm.
!! the system did not allow you to enter the address, and immediately notified that the funds are expected within 7 working days.
It was not possible to enter a new e-mail address assigned to a new Payoneer account. old account is invalid, locked. hope the funds from the waiting status will return to the balance of stock.adobe. But where do they change the address for payments?

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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Thanks

 

 

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Community Beginner ,
Mar 26, 2021 Mar 26, 2021

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I contacted first in FB https://www.facebook.com/Adobe/

Then they redirect me to  - to the Adobe Stock Contributor support team directly at contributor-support@adobe.com

here they helped me, ontacted me from the support service, (Olga) Adobe Case Update made a request for this action to the finance department. funds returned to the account. now I have to enter a new address when withdrawing funds

 

 

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