ADOBE = TOXIC COMPANY -* Abusive CHARGE if canceling *- BE CAREFUL OF ADOBE

New Here ,
Feb 07, 2020

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Hi Adobe, 
 
Why do you charge 161,96 € to cancel my subscription? after 2 month... I even didn't use your software 
 
It was never clearly mentioned it when I subscribed.
 
They are abusively charging the people.
 
I will complain to journalists if you do not pay me back.
I even didn't use your damn software.
 
Toxic company, I will flag you in all online blogging !
 
Expecting prompt reply & excuses.
 
Pierre
TOPICS
Account management, Contributor critique, Licensing, Terms of use

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ADOBE = TOXIC COMPANY -* Abusive CHARGE if canceling *- BE CAREFUL OF ADOBE

New Here ,
Feb 07, 2020

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Hi Adobe, 
 
Why do you charge 161,96 € to cancel my subscription? after 2 month... I even didn't use your software 
 
It was never clearly mentioned it when I subscribed.
 
They are abusively charging the people.
 
I will complain to journalists if you do not pay me back.
I even didn't use your damn software.
 
Toxic company, I will flag you in all online blogging !
 
Expecting prompt reply & excuses.
 
Pierre
TOPICS
Account management, Contributor critique, Licensing, Terms of use

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Feb 07, 2020 0
Most Valuable Participant ,
Feb 08, 2020

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It was in the contract you accepted. If you don’t bother to read contracts this will happen. From TV to mobile phones, such charges are normal with subscriptions. Notice too there is a monthly co tract that costs more; that’s the one without a penalty. 

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Feb 08, 2020 1
Most Valuable Participant ,
Feb 08, 2020

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Oh and don’t expect a reply from Adobe. This is a community forum, and the people who reply are not staff, just end users like you. 

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Feb 08, 2020 1
Adobe Community Professional ,
Feb 09, 2020

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Hi Pierre,

In addition to what Test Screen Name has said, if you'd like to receive an answer from Adobe, then you need to utilize the "Contact us" on your account page. Be sure to read what you signed to before contacting them.

Regards

JG

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Feb 09, 2020 0
Abambo LATEST
Adobe Community Professional ,
Feb 10, 2020

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Quote:

 I even didn't use your software 

 

That's how subscriptions work. You pay, even if you do not use the service. Your phone subscription works like that, you gym subscription works like that and I have a subscription to different news paers and when I do not read the papers I still have to pay...

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Feb 10, 2020 0