Can't connect fotolia account to adobe stock

[edbaev]

Hi,

I've just created adobe stock account and can't start to upload content till don't connect this account to fotolia account. I can't do it because of wrong preset login.

I meant the screen Sell stock photos, videos, vectors online | Adobe Stock Contributor

here I can't change login. and this login is wrong (it's not my fotolia account)

Thank you

[MatHayward · Accepted solution]

Please send a ticket through the Contact us page (linked below) and include your Adobe ID(s) and Fotolia account information and we should be able help get you sorted out.

Sell stock photos, videos, vectors online | Adobe Stock Contributor

-Mat

[kurniah37919438]

Hello Mat

I had problem syncing my fotolia account with my adobe Stock. Can you help me Please?

I also get some error all the time it said "Your credentials could not be authenticated. Please try again."

[MatHayward]

Please submit a ticket via the contributor portal as described above.

-Mat

[DyMax]

Hi!

I have the same problem.

I have sicncronise my Fotolia account with Adobe Stok.

About three days ago I lcan login as seller but no I can't

as affter login/pass entering broken link is opening

Please help!

Dymax (on Fotolia)

[Abambo]

Please look here: Re: Can't connect fotolia account to adobe stock . Mat's answer as marked correct is still valid. Please update if you need further help.

For your convenience, I've copied here Mat's link again: Sell stock photos, videos, vectors online | Adobe Stock Contributor

[ambageo]

Well, this solution doesn't work for me. I can't go to the "contributor" portal, I cannot even register my self as a contributor because when I click on the button I get this:

{
"error": {
"code": 401,
"application_code": "INTERNAL_SERVER_ERROR",
"x_request_id": "6f8545b0-8f57-4506-bafe-bedc4aff84ba"
}
}

[Abambo]

Your problem is a different one.

Some possible remedies could be:

- Open a private window/browsing incognito.

- Clearing cache and cookies.
- Using a different browser.
- Trying a different computer.
- Trying a different network or using a VPN.

If the error is still appearing, you have 2 more possibilities:

You can wait for it to pass, as there may be a temporary problem on the internet or Adobe server. The status of different services on Adobe servers may be checked here: https://status.adobe.com/creative_cloud#

You can contact contributor support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html