Can't log in to my adobe contributor account.

New Here ,
Jan 15, 2019 Jan 15, 2019

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To Adobe experts.

     I am a Fotolia stock photo contributor and I know my photos are being accepted and moved to Adobe stock. I am trying to sign into my adobe stock account but the first time I tried it said account already in use. I tried changing my password and logging in but then it gave an error for not matching. When I tried again I got an internal server error of code 500 and could not even get to the log in page.

    I tried to do this from both Firefox and Opera browsers. I tried from the Fotolia page clicking links and from copying and pasting directly to the address bar. Nothing worked. Can you help me on this.

Gregory Johnston

[e-mails removed by moderator, please see here Email signatures and personal information ]

Update: I tried on google chrome and while I was able to get to the log in page I still got the same error message saying the account is already in use and I can't sign on.  The user name won't let me change from the current one that is on there.

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correct answers 1 Correct Answer

Adobe Employee , Mar 08, 2019 Mar 08, 2019
When you see the error message that the account is already in use that is an indication you are attempting to log in with the wrong Adobe ID. Sign out of all things Adobe and sign back in with the email address you originally synced your account with. If you do not remember the email address, contact support and we will do our best to assist.-Mat

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Community Beginner ,
Jan 17, 2019 Jan 17, 2019

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Same for me. It sounds strange. A popup window also says "Failed to authenticate credentials".

Good luck dude!

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New Here ,
Apr 22, 2021 Apr 22, 2021

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Same for me. Did you solve it? 

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Adobe Community Professional ,
Jan 17, 2019 Jan 17, 2019

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Go to www.adobe.com and use there the sign in. Does that work?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 17, 2019 Jan 17, 2019

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It works, but not with my fotolia account

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Adobe Community Professional ,
Jan 17, 2019 Jan 17, 2019

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You mean Adobe stock account, not fotolia account?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 17, 2019 Jan 17, 2019

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I can access to my Adobe account smoothly like usual, the problem is the

migration from Fotolia to Adobe, the login page says always "invalid

credentials".

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Adobe Community Professional ,
Jan 17, 2019 Jan 17, 2019

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Looping in MatHayward​ for expert advice.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 17, 2019 Jan 17, 2019

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Yes. I mean the Adobe Stock Contributor account. They are taking over Fotolia. I can access my regular Adobe account but I cannot access my Adobe Stock contributor account. When I try it says "The selected account is already in use". I had even signed out of my fotolia account before trying the Adobe.

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Adobe Community Professional ,
Jan 20, 2019 Jan 20, 2019

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My contributor account and my adobe general account are the same.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 08, 2019 Mar 08, 2019

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When you see the error message that the account is already in use that is an indication you are attempting to log in with the wrong Adobe ID. Sign out of all things Adobe and sign back in with the email address you originally synced your account with.

If you do not remember the email address, contact support and we will do our best to assist.

-Mat

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New Here ,
Nov 13, 2019 Nov 13, 2019

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Hi, I followed your instruction, log out and log in and still ask me to migrate from Fotolia to adobe. I did it many months ago. I changed few days ago the adobe account ID and now I cannot have access to my contributor.stock.adobe.com

 

 

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New Here ,
Apr 22, 2021 Apr 22, 2021

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LATEST

We also were supplying Fotolia for many years with photos. Since Fotolia trtansferred our Photos to Adobe, we have not gotten any of our money for our photo sales, nor could we log on to our account.

We have written ADOBE a lot of times  on their HELP , SUPPORT page. We never received a reply.

We dont know how to get our money.

I request from ADOBE to pay us the money they owe us and take all pictures off line. We have the copyright of our pictures and we are not allowing ADOBE to continue selling our pictures.

We are really annoyed. And we want our money.

Gerda und Paul von Stroheim

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