Can't log in to my adobe contributor account.

New Here ,
Jan 15, 2019

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To Adobe experts.

     I am a Fotolia stock photo contributor and I know my photos are being accepted and moved to Adobe stock. I am trying to sign into my adobe stock account but the first time I tried it said account already in use. I tried changing my password and logging in but then it gave an error for not matching. When I tried again I got an internal server error of code 500 and could not even get to the log in page.

    I tried to do this from both Firefox and Opera browsers. I tried from the Fotolia page clicking links and from copying and pasting directly to the address bar. Nothing worked. Can you help me on this.

Gregory Johnston

[e-mails removed by moderator, please see here Email signatures and personal information ]

Update: I tried on google chrome and while I was able to get to the log in page I still got the same error message saying the account is already in use and I can't sign on.  The user name won't let me change from the current one that is on there.

When you see the error message that the account is already in use that is an indication you are attempting to log in with the wrong Adobe ID. Sign out of all things Adobe and sign back in with the email address you originally synced your account with.

If you do not remember the email address, contact support and we will do our best to assist.

-Mat

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Can't log in to my adobe contributor account.

New Here ,
Jan 15, 2019

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To Adobe experts.

     I am a Fotolia stock photo contributor and I know my photos are being accepted and moved to Adobe stock. I am trying to sign into my adobe stock account but the first time I tried it said account already in use. I tried changing my password and logging in but then it gave an error for not matching. When I tried again I got an internal server error of code 500 and could not even get to the log in page.

    I tried to do this from both Firefox and Opera browsers. I tried from the Fotolia page clicking links and from copying and pasting directly to the address bar. Nothing worked. Can you help me on this.

Gregory Johnston

[e-mails removed by moderator, please see here Email signatures and personal information ]

Update: I tried on google chrome and while I was able to get to the log in page I still got the same error message saying the account is already in use and I can't sign on.  The user name won't let me change from the current one that is on there.

When you see the error message that the account is already in use that is an indication you are attempting to log in with the wrong Adobe ID. Sign out of all things Adobe and sign back in with the email address you originally synced your account with.

If you do not remember the email address, contact support and we will do our best to assist.

-Mat

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Jan 15, 2019 0
Community Beginner ,
Jan 17, 2019

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Same for me. It sounds strange. A popup window also says "Failed to authenticate credentials".

Good luck dude!

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Jan 17, 2019 1
Adobe Community Professional ,
Jan 17, 2019

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Go to www.adobe.com and use there the sign in. Does that work?

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jan 17, 2019 0
Community Beginner ,
Jan 17, 2019

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It works, but not with my fotolia account

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Jan 17, 2019 0
Adobe Community Professional ,
Jan 17, 2019

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You mean Adobe stock account, not fotolia account?

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jan 17, 2019 0
Community Beginner ,
Jan 17, 2019

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I can access to my Adobe account smoothly like usual, the problem is the

migration from Fotolia to Adobe, the login page says always "invalid

credentials".

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Jan 17, 2019 0
Adobe Community Professional ,
Jan 17, 2019

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Looping in MatHayward​ for expert advice.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jan 17, 2019 0
New Here ,
Jan 17, 2019

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Yes. I mean the Adobe Stock Contributor account. They are taking over Fotolia. I can access my regular Adobe account but I cannot access my Adobe Stock contributor account. When I try it says "The selected account is already in use". I had even signed out of my fotolia account before trying the Adobe.

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Jan 17, 2019 0
Adobe Community Professional ,
Jan 20, 2019

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My contributor account and my adobe general account are the same.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jan 20, 2019 0
Adobe Employee ,
Mar 08, 2019

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When you see the error message that the account is already in use that is an indication you are attempting to log in with the wrong Adobe ID. Sign out of all things Adobe and sign back in with the email address you originally synced your account with.

If you do not remember the email address, contact support and we will do our best to assist.

-Mat

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Mar 08, 2019 1
New Here ,
Nov 13, 2019

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Hi, I followed your instruction, log out and log in and still ask me to migrate from Fotolia to adobe. I did it many months ago. I changed few days ago the adobe account ID and now I cannot have access to my contributor.stock.adobe.com

 

 

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Nov 13, 2019 0