Can't login to adobe stock contributor.

New Here ,
Jan 11, 2017

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Hello, I send screenshot with the message that appears to me when I enter the Adobe website, I have the account synchronized, please check my account, I can not access my portfolio.

It says: The selected account is already in use. Please help me.

Regards

ss.jpg

That means you have already synced your Fotolia account with an Adobe ID. I checked your account and confirmed this. If you would like me to unsync the accounts let me know and I'll be happy to assist.

regards,

Mat

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Can't login to adobe stock contributor.

New Here ,
Jan 11, 2017

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Hello, I send screenshot with the message that appears to me when I enter the Adobe website, I have the account synchronized, please check my account, I can not access my portfolio.

It says: The selected account is already in use. Please help me.

Regards

ss.jpg

That means you have already synced your Fotolia account with an Adobe ID. I checked your account and confirmed this. If you would like me to unsync the accounts let me know and I'll be happy to assist.

regards,

Mat

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Jan 11, 2017 0
Adobe Employee ,
Jan 12, 2017

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That means you have already synced your Fotolia account with an Adobe ID. I checked your account and confirmed this. If you would like me to unsync the accounts let me know and I'll be happy to assist.

regards,

Mat

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Jan 12, 2017 0
New Here ,
Feb 08, 2017

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Hi,

I have the same issue! I synced my Fotolia account with the Adobe ID. It worked well for a period of time, but now it shows me this error message The selected account is already in use.

Could you please unsync my account in order to restart the sync process again.

Thank you,

Dragos

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Feb 08, 2017 0
New Here ,
Feb 14, 2017

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MatHayward​, can you help me on the above matter?

Thank you!

dragosp (ID: 204629611)

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Feb 14, 2017 0
Adobe Employee ,
Feb 15, 2017

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@Dragos, it appears you had created two different accounts originally at Fotolia. One was valid and one was refused. Based on what I can tell, you synced your Adobe ID with the refused account. I've unsynced you so you should be able to start over. Be sure to select yes, when asked if you have an existing Fotolia account and enter the credentials for your active account.

-Mat

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Feb 15, 2017 0
New Here ,
Mar 11, 2017

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Hi, I have same problem!

I would appreciate it if you could help me for this matter.

Thank you.

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Mar 11, 2017 0
New Here ,
Jan 09, 2021

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the same have problem, can you help me ,  can't login fotolia and adobe stock

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Jan 09, 2021 0
Abambo LATEST
Adobe Community Professional ,
Jan 11, 2021

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can't login fotolia

Fotolia is off-line by now!

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jan 11, 2021 0
New Here ,
Mar 03, 2017

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Hello!

Could you please help me with the same problem?

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Mar 03, 2017 0
New Here ,
Aug 18, 2018

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i also have same problem

please hlep for this matter

Thank you.

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Aug 18, 2018 0
New Here ,
Aug 19, 2018

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Hi, I have same problem!

Could you please unsync my account in order to restart the sync process again.

I would appreciate it if you could help me for this matter.

Thank you.

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Aug 19, 2018 0
Adobe Community Professional ,
Aug 19, 2018

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May be contacting customer care would help.

Contact Customer Care

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Aug 19, 2018 0
New Here ,
Aug 19, 2018

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Already contact. But they cannot help with this problem

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Aug 19, 2018 0
Adobe Community Professional ,
Aug 20, 2018

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What did they say? Do you have a case number?

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Aug 20, 2018 0
New Here ,
Aug 20, 2018

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Adobe Case 00060671

They say:

unfortunately there is no other solution to this matter. Please delete your browser history, cache and cookies and retry.

The Proxy-Server or the VPN-Client are supposed to be linked to a country which is not your country of origin.

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Aug 20, 2018 0
Adobe Community Professional ,
Aug 20, 2018

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Let's wait for Mat MatHayward to jump in.

The Adobe Customer Care answer is at least strange. The first one, I would understand. But this?

The Proxy-Server or the VPN-Client are supposed to be linked to a country which is not your country of origin.
Regards, Abambo
Hard- and Software Engineer and Photographer.

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Aug 20, 2018 1
New Here ,
Aug 20, 2018

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They ask me to use vpn or proxy server when i login.

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Aug 20, 2018 0
Adobe Employee ,
Aug 20, 2018

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I'm not familiar with this specific case. However, it is not uncommon for some Eastern European countries to block access. This is completely out of the hands of Adobe Stock. Some contributors have found success logging in using a VPN through a different country. It's worth a try if you have the ability to do so.

Kind regards,

Mat Hayward

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Aug 20, 2018 1
New Here ,
Aug 30, 2018

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Since August, access is closed in Russia, but VPN helped, thanks

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Aug 30, 2018 0
New Here ,
Aug 30, 2018

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Im not in Russa. But vpn did not help.

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Aug 30, 2018 0
Adobe Community Professional ,
Aug 30, 2018

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dmitriys55227202  wrote

Im not in Russa. But vpn did not help.

The problem is, when the internet service provider or someone in between does block certain sites, you can not access them. In that case you need to use a VPN outside of that zone to avoid the blockage. If a VPN did not help, then it was the wrong one.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Aug 30, 2018 0
New Here ,
Sep 22, 2018

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the same havr problem . can youhelp me?

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Sep 22, 2018 0