Can't sync with Fotolia Account

New Here ,
Nov 18, 2019 Nov 18, 2019

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Hi

 

I am trying to sync my Fotolia account with my Adobe account but with no success.

 

I am getting message: "Please contact our customer service team through this form for assistance."

 

my Fotolia ID: ajdebre

 

 

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Account management, Contributors, Fotolia, Troubleshooting

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New Here ,
Nov 18, 2019 Nov 18, 2019

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I have the same problem....i dont know if it is possible after 5.november.

My ID in fotolia: Gilmart

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Adobe Employee ,
Nov 20, 2019 Nov 20, 2019

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Please follow the link in this thread.

EBQ

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New Here ,
Nov 19, 2019 Nov 19, 2019

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Same problem.

My ID in fotolia: Lightmood

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Adobe Employee ,
Nov 20, 2019 Nov 20, 2019

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Please follow the link in this thread.

EBQ

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New Here ,
Nov 20, 2019 Nov 20, 2019

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i dont understand. Which one (link)?

If i follow link i get after unsuccessful login, i get to the page with bunch of links. It is a general support page.

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Adobe Employee ,
Nov 20, 2019 Nov 20, 2019

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Try this one: https://www.fotolia.com/ Scroll down for the form.

EBQ

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New Here ,
Nov 21, 2019 Nov 21, 2019

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Ok i get it. Thanks.

 

Problem is that one first try to enter usename and pass and after failed to login he gets message abowe usename field to contact "through this form" and naturaly one follow the link and it looks like deadend.

 

Its ok now, i sent my problem through the form on the botom of login page.

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Adobe Employee ,
Nov 21, 2019 Nov 21, 2019

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Sorry for the confusion. I'm glad you were able to submit your issue.

EBQ

EBQ

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