contributer-support@adobe.com - returned message email not working

New Here ,
Dec 19, 2020

Copy link to clipboard

Copied

2 Issues:

 

1)   Hi trying to report a technical issue to contributer-support@adobe.com  but it keeps coming back as undeliverable.

 

2)   I’m trying to set up my Adobe contributor FTP details with Stocksubmitter.

 

The error I get on Stocksubmitter is error (Timed out waiting for the user to input the code requested by the agency. ID .....

 

However the input code which I believe comes from Adobe never arrives email or text.

 

Any suggestions please?

Thanks

 

 

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

Spelling problem. It's contributor, not contributer. TOR not TER.

TOPICS
Troubleshooting

Views

43

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

contributer-support@adobe.com - returned message email not working

New Here ,
Dec 19, 2020

Copy link to clipboard

Copied

2 Issues:

 

1)   Hi trying to report a technical issue to contributer-support@adobe.com  but it keeps coming back as undeliverable.

 

2)   I’m trying to set up my Adobe contributor FTP details with Stocksubmitter.

 

The error I get on Stocksubmitter is error (Timed out waiting for the user to input the code requested by the agency. ID .....

 

However the input code which I believe comes from Adobe never arrives email or text.

 

Any suggestions please?

Thanks

 

 

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

Spelling problem. It's contributor, not contributer. TOR not TER.

TOPICS
Troubleshooting

Views

44

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 19, 2020 0
Most Valuable Participant ,
Dec 20, 2020

Copy link to clipboard

Copied

Spelling problem. It's contributor, not contributer. TOR not TER.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 20, 2020 1
Adobe Community Professional ,
Dec 20, 2020

Copy link to clipboard

Copied

Need contributor support? Look here: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 20, 2020 0
Adobe Community Professional ,
Dec 20, 2020

Copy link to clipboard

Copied

What is stocksubmitter saying on your problem? 

 

I suppose you need to enter your ftp credentials that you get from Adobe stock. 

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 20, 2020 0
New Here ,
Dec 20, 2020

Copy link to clipboard

Copied

Thanks I've added the FTP details in - they are correct but keep getting a request on Stocksubmitter to type in a code sent by email or sms - but no code ever arrives.  I've emailed adobe support.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 20, 2020 0
New Here ,
Dec 20, 2020

Copy link to clipboard

Copied

Thanks got it sorted there must be a typo on the adobe documentation somewhere - I copy and pasted it from a thread somewhere.  (On this occassion it was not my fault) LOL

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 20, 2020 0